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Kudos0

Blue screen problem

Hello friends, I would like to present my case in which I bought my last generation Asus notebook in Santiago de Chile a year ago, but I bought the norton antivirus 2019 and began to give me blue screens constantly. What could I do?

Labels: Blue Screen

Replies

Kudos0

Re: Blue screen problem

Can you go into safe mode (F8) ?

There should be a C:\Windows\Mindump\ folder with a minidump (a file with .dmp extension).

Alternatively, there should be a C:\Windows\memory.dmp

Can you confirm ?

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