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Kudos0

Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello Community
Does anyone know current status / final status re this issue.  Has it been determined that "pending remediation" is solely causal for greyed out settings...and if a restart returns access to settings then issue is resolved.   This reply by Liliana_Gaspar <here> prompts << it is normal that Norton's settings are greyed out when a remediation is happening>> and this reply by Liliana_Gaspar <here> prompts << Note the "issue" is still under analysis. My comment doesn't take that away>>  Not sure if "issue" is as per OP.  Posts also point to applications that disable settings. 

NSBU 22.2.0.31   W8.1 x64

Replies

Kudos2 Stats

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Settings are NOT disabled by any of the programs, only grayed out; there is nowhere any mention of that in the thread you know.
@Pegas and I spent a lot of time on it with Symantec support and all the answers known up till now are in that thread.

Some programs, like AIDA64 and IOBit, together with NS create a condition where the settings are greyed out at every start. If a restart doesn't solve this, then the only remediation is to exclude that program in SONAR settings till the problem is solved by Symantec. It's not a direct security problem. Symantec acknowledged the problem and it will be solved. When... is in the stars.

https://community.norton.com/en/forums/auto-protect-startup-protection-a...

I recommend you post in that thread, as it is followed bij Liliana.

Regards, Hugo

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

bjm_ I think you are missing the point that if there is a remediation notice present when those settings are grayed out, then rebooting the system should correct the situation.

I understand that the "remediation" referred to is actually an additional rescan for possible nastys at the load point. Thus the restart to verify no nastys prior to returning control of the Boot Time Protection to the user (non-gray).

If there is no remediation notice present when the settings are grayed out it is the situation in this issue that you are asking about.  AFAIK, this situation is still in work (under analysis) by the engineers.

Hope that helps.

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello hvgsel
Perhaps instead of << Posts also point to applications that disable settings. >>
I should have wrote < Posts also point to applications that disable "access" to settings.>
As to posting to that Thread.  The Thread is three months old....

Hello yank
Well, that was why I'm asking.  If grey settings + remediation message always point to restart and all's well in the world.   Then the Thread is slightly confusing at least for me as there was mention of programs that may grey settings.  And there was mention of under analysis.  And the OP mentioned a time factor ...

I have noticed today that after certain period upon boot up the above stated options are inaccessible.

With no solution marked for the Thread.  I was at a loss if OP issue was solved by <here> and then what about the issue under review....Beta 22.5 is seeing grey and I saw grey on a machine that was not showing grey until install of NSBU v22.2.  And since sys tray Icon was green thereby giving no indication that a restart is required. 
Granted this all may have been fleshed out by a studied interpretation of 4 pages.  Or, I can ask for help as my interpretive skills may be lacking.

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello bjm

If you are having that issue, then I would suggest that you post in that thread. You might want to try customer support also so that they have you on record for having the same problem. This was going on before 22.2.0.11. You may want to try the ways mentioned in that thread to try and figure out what program or programs are causing the problem.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

floplot:

Hello bjm

If you are having that issue, then I would suggest that you post in that thread. You might want to try customer support also so that they have you on record for having the same problem. This was going on before 22.2.0.11. You may want to try the ways mentioned in that thread to try and figure out what program or programs are causing the problem.

quote: Posted: 11-Feb-2015 | 11:44AM • Permalink

Thanks for your contribution. Indeed I think my previous post has caused some misunderstanding.

I think it would be "wise to wait" until engineering complete their analysis of this case, but it could be that we have been mistakenly thinking that there is a problem when Norton is behaving as designed. If a certain program keeps creating a new file at load point, then Norton may require a reboot every time that new file is created. The standard messaging says that a "remediation" is required - but what that means is that there is an action the product needs to complete before unlocking the settings (reboot to scan load point in this case) but not necessarily that a threat has been confirmed. I guess "remediation" in this context is perhaps misleading (?) as it sounds like there is a threat on the system, when in fact it's just a pending scan and all Norton is saying is "there is something new I need to look at, please don't touch anything until I check it". This would also explain why there is no detection confirmation in security history: the file was safe.

Note the issue is still under analysis. My comment doesn't take that away 

___________________________________

sounds like this "case" is still as yet un-defined.... is engineering still actively on this case..."wise to wait"....
Known Issue now on Beta

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello bjm

The idea of chatting with chat support and they most likely would put in touch with tech support so that they know there are more people who have this issue. I think there are like only 3 or 4 people in the thread in this Forum, so they probably don't consider it an important issue. I can try and find out if there is any progress in that thread. Also if you post in that thread and if Symantec checks out the thread, they will see you have the issue also.

In the Beta Forum, it may be caused by having programs installed that are not updated for win 10, therefore, Norton doesn't really know what to do with those programs and files. That's just my opinion as far as Beta goes.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

as per floplot: 
Re: Auto-protect, startup protection and verification of removable media are inaccessible
Posted: 19-Apr-2015 | 5:20PM • Permalink

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

I'm sorry, I have better things to do than to play moderator (keeping Beta situations separate from older v 22 situations), re-reading and explaining every post made by an employee and re-reading links that are posted numerous times in the same thread.

I tried to give a simple explanation and obviously have failed - so hopefully y'all will get it figured out.

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out


don't feel bad
 

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Disable Antivirus Auto-Protect goes grey & Detailed Settings Antivirus settings go grey upon running sandboxieinstall.exe.  Restart resolves.  Run sandboxieinstall.exe again.  Settings go grey.  Restart resolves.  etc.
BTW ~ Install is clean and green...Download Insight / File Insight / Scan Now
 

Kudos3 Stats

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

I just wanna add to this discussion that while only 4-5 users have reported this issue in the thread, it doesn't automatically mean that more users aren't actually plagued by. Simply because there is no any warning pop-up or the systray icon colour changing and so on. In short there is no sign that something happened. It only silently sits deeply in the GUI that ordinary users don't need to open up, so they don't know that such problem is there. Therefore Symantec's (presented us by Liliana) vague comments cannot be held as justification and it's shame they treat us like we would be blind sheeps.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello pegas et al,
I waited 6 months to install NSBU.  I waited while others experienced the botched release Upgrade issue, long shutdown, Firewall egg timer, BSOD, greyed settings etc. 
Surely, after BSOD was sorted and posting 22.5 Beta offering. 
NS v22.2 must be ready for prime time.
So, I installed on spare machine.  Finding grey settings.  I simply wanted to bump the issue.   Others had already fleshed the issue to where perhaps it's an annoyance. 
Then I read yet another user with greyed out setting and a Beta user reporting greyed settings. 

I found your Thread and thought here's a three month perhaps similar open issue.  Should I add to your Thread or start anew.  Not sure, I started anew pointing to your Thread.

As to whether Old grey and Beta grey should be linked and whether statement(s) by staff need to be brought current.   Whether I need a CaseID to bump grey settings. Whether I need remote access messing my machine to bump grey. 

As always. I've posted to the best of my ability with the best of intentions.
Thank you for adding to this dialog.  
FWIW ~ I've gone w NRnR / NRT 
sandboxieinstall v3.76 & 4.16 produce grey...restart resolves
Do I know "grey" is benign cosmetic... ?
Do I know why clean installer cause "grey" ... ?
Respectfully submitted

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello Thread
drvradarprosetup.exe greys settings
DRP program greys settings

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Put this file to the SONAR exception and I should not encounter this again.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

pegas:

Put this file to the SONAR exception and I should not encounter this again.

History shows no SONAR activity

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Just to make it clear ... if you know that file "drvradarprosetup.exe" causes the "greyedgate" then you can put this file into the exceptions and you will not get more "greyed" issues. However this is a temporary workaround and Symantec should fix it under the Norton's hood.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Yeah, I know....I understand.  Thanks
 

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello Thread

ReasonCoreSecurity greys settings

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

HitmanPro.Alert installer greys

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hi, How to determine which program is causing this problem? .

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Unfortunately there is no pattern. You have to try an application by application.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Seems to be (for me) programs that place a taskbar Icon near Norton....

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

...found another installer that greys settings...Toolwiz Time Freeze

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

22.5.0.120 = grey / gray settings NOT fixed

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

I reported it in this thread as well. https://community.norton.com/en/forums/auto-protect-startup-protection-a... I myself do use Aida64 and this does trigger the Norton issue what ever might be happening.

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

One way to sort greyed settings not related to malware remediation.
Run Norton Insight > Trust Level > check Untrusted Files > scrutinize Poor > click on file name > Copy to Clipboard > check hash on VirusTotal > Check Trust Now > Trust Now > refresh page > cycle Norton Insight > check Poor changed to User Trusted > Reboot > check greyed settings.  v22.5.2.15

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

I'm beginning to think I may have to add program files & program files (x86) to my auto exclude list, I guess that's one way to get rid of the greyed out settings issue!

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello Smartie

I wouldn't add the whole 2 folders to the exclude list. Unless you know that every file in there is absolutely clean. Putting files into the exclude folder means that they won't get scanned at all. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Decided to go hunting and found the culprit, in my case it was msi afterburner, added that folder alone to the exclusion list and the issue is sorted, still if this is the way the software is going to work from now on it should at least give some clear indication to the user as to what program is causing the settings to be greyed out in the first place, would sure as hell save a lot of time.

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Smartie: Decided to go hunting and found the culprit, in my case it was msi afterburner, added that folder alone to the exclusion list

Which Exclude...Scans or Auto-Protect..?

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

I added the folder to the auto protect exclude list, it only needs to be in there to fix the greyed out settings by the looks of it.

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Smartie: I added the folder to the auto protect exclude list, it only needs to be in there to fix the greyed out settings by the looks of it.

Great...now, the Community knows.   Thanks

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Look here, there was some action from Symantec towards me again, as I was one of the people who originally reported this problem to support.

https://community.norton.com/en/comment/6518351#comment-6518351

Not solved yet in 22.5.0.124, however in Windows 10, with the same releases of the software, the problem doesn't arise.

Regards, Hugo

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hi Folks,

Hi have exactly the same problem on 6 different PCs running on Win 7 64bit...Many reboot tried but not working ???

Symantec has to answer this !!!

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Hello again,

On my PCs the Problem seems to be AIDA64..once started the "grey out" appears and will not disappear after exiting AIDA64 !

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Why is AIDA64 the possible solution? It's one of the more technical oriented programs where the condition appears, together with many more. It's also one of the programs which were in the original thread about this Norton problem :
https://community.norton.com/en/forums/auto-protect-startup-protection-a...

I still have the problem with AIDA64 on all OS-es and support already dumped a lot off of my system.

As this problem is now in the hot issues of 22.5.2.15 (hot issue 5), we expect it to be solved in due time :
 https://community.norton.com/en/forums/hot-fixes-issues-norton-225215

So : It is a Norton problem, not an AIDA64 problem!

By the way : it does not impact security as we proved in the original thread, it's more a big nuisance. Circumvention for the time being : Exclude the culprit in Autoprotect settings.

Regards, Hugo

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

Um, have you tried Norton Insight > Trust Now work around....been working for me. 

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

That has the same effect.

But...my point is that it is a Norton defect and all suggested solutions are circumventions!!

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)
Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

hvgsel:  That has the same effect.  But...my point is that it is a Norton defect and all suggested solutions are circumventions!!

Sure, agree for sure.   
Just trying to come up with an agreeable path for work around.....
Some have trouble finding Norton Insight.  Some have trouble finding Low Risks/Exclusions.  
Some have trouble clicking View Details to open File Insight.
I've adopted checking File Insight for new item.  If I invite item to my machine. 
Then, I'd better scrutinize item and trust item. 
Thanks

Kudos0

Re: Boot Time, Real Time Protection and Removable Media Scan greyed out

I agree.

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