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Broken Norton Pop-Up Window

For the past few months now, I have had this Pop Up that appears every week or so. It is partially obscured so I cannot exit out of the window, it can only be minimized. I've tried to close it using the task bar and task manager, to no avail.

It is starting to become rather annoying and I can't seem to find anyone else who has encountered this. If anyone has any insight, I'd like to hear it.

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Labels: Windows 10, Popup


Kudos1 Stats

Re: Broken Norton Pop-Up Window

Hi Dave Torres:

There have been several complaints in the forum about similar pop-up ads for Norton LifeLock - see roberjjshaw's thread Is the Equifax Breach popup a legitimate Norton and LifeLock popup? for one example.  I don't recall anyone mentioning that the ads were partially obscured as you show in your own image but that might have something to do with your screen resolution or % magnification.

Disable the Special Offer Notifications (Settings | Administrative Settings | Special Offer Notification) in your Norton settings and see if the pop-up ads disappear.
32-bit Vista Home Premium SP2 * Firefox ESR v52.4.0 * NS Premium v22.11.0.41 * MB Premium v3.2.2

Kudos1 Stats

Re: Broken Norton Pop-Up Window

Do you have your screen at the default settings, or do you use some magnification? Try resetting to 100 % to see if the pop up is fully visible.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution

Re: Broken Norton Pop-Up Window

Strange, the day after I posted this the problem seems to have resolved itself. Thank you both for the insight, I think it may have been an issue with my graphics drivers. I still find it strange that it only happened with that one type of pop-up.

So I guess I'll label "Diagnose Graphics Drivers" as the solution then.

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