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Kudos0

Browsing at Risk - taskbar icon stays red

So I've noticed a couple other threads about this already that provide no actual solution except cancelling Norton. Can anyone tell me if there's a fix to this? It's getting really annoying. The icon stays red even if I choose 'ignore risk'.

Running Windows 10 Pro here.

Replies

Kudos0

Re: Browsing at Risk - taskbar icon stays red

Thank you for posting your feedback on the Norton Community forum. We are aware of this behavior and are working on a solution that would help users to ignore/snooze this risk for longer durations. We believe this would reduce the annoyance caused to some of our advanced users.  

https://community.norton.com/en/comment/8227551#comment-8227551

Kudos0

Re: Browsing at Risk - taskbar icon stays red

Mine doesn't even temporarily go green when I ignore it, it stays red the entire time :/
Kudos0

Re: Browsing at Risk - taskbar icon stays red

Kudos0

Re: Browsing at Risk - taskbar icon stays red

The answer is to completely uninstall Norton Security, and any other Norton browser add-ons.   Use the Norton Removal Tool (but do NOT use the "reinstall" option; uncheck that option in the Norton Remove & Reinstall program).   

Then, once you're certain that Norton Security and all other Norton browser apps have been removed, go into your Norton Account, remove the license for the computer affected,  and re-download the program and reinstall it.  

Once Norton Security is reinstalled, do NOT install any browser Norton add-ons.   Make sure especially that you do NOT install (or reinstall) Norton Safe Web.

Norton CSR confirmed that It's the Safe Web app that is causing this issue.   If you've previously installed Safe Web as a browser add on with any internet browser, even if you've later uninstalled it, it will still cause the red-check mark and warning of "browsing at risk" for any browser that doesn't also have Safe Web activated. 

Of course, if you want Safe Web, then go ahead and install that and it will instantly "fix" the "Browsing at Risk" and red checkmark issue. 

But then you'll have to deal with not being able to access any website that has been blocked by Safe Web.   I did not want Safe Web censoring which websites I can and cannot visit (including a website that I run which Safe Web contends is "unsafe" and thus will not let me access at all.).

Norton Customer Service rep confirmed this for me.  She uninstalled Norton completely from my PC, then reinstalled it, and I now have no issues, as long as Safe Web is not installed.   CSR specifically said "Do not reinstall Safe Web and you should be fine."

So far, so good.

Kudos0

Re: Browsing at Risk - taskbar icon stays red

jegesq:

Norton Customer Service rep confirmed this for me.  She uninstalled Norton completely from my PC, then reinstalled it, and I now have no issues, as long as Safe Web is not installed.   CSR specifically said "Do not reinstall Safe Web and you should be fine."

Norton installer, installs Internet Explorer Norton Toolbar (Safe Web) add-on.

Kudos0

Re: Browsing at Risk - taskbar icon stays red

Looks like installing the latest version of Norton 360 has resolved the problem for now, it hasn't bugged me yet about the browser extensions but time will tell. I just installed it today, I'll update in a few days.

Kudos1 Stats

Re: Browsing at Risk - taskbar icon stays red

Update:   I was wrong.  The red check is back and with a vengance.  Cannot turn it off.

The only way I figured out how to dismiss it is to select a browser as my "default" in Windows that I will never use (at least not if I can help it),  and then install Norton Safe Web specifically for that browser, and leave the other non-default browsers that I do use as "not set up" in Norton.

In my case, my default browser has been Firefox.   But I do not want to use Safe Web in Firefox, because it prevents me from accessing my own website (Norton thinks it's infected, when in reality it's not).  I don't like Google Chrome, but I don't mind setting it up as my default instead of Firefox, because under most conditions, the default browser in Windows is almost irrelevant (it's only meaningful when clicking on a link in something external to the browser, such as a link in an email or in a PDF, which then opens a window in your default browser).  But that's easily avoided by copying the link and then pasting it into your browser of choice, thereby avoiding the "default" browser from opening.. 

The point is, after I installed Safe Web in Chrome and set Chrome as my default,  and left Firefox "not set up", the red-check nag warning just went away.   So for now, I guess that's my solution.  Not the best in the long run, but at least it gets rid of the annoying red-check "browsing at risk" nag warning in Norton Security.

As a long term solution, this really is not something that should be occurring.  We should be able to police our own internet choices.  On the other hand,  I understand Norton's preference that users install Safe Web, given the "guarantee" that Norton provides regarding virus removal, indemnity for damages for identity theft, etc.  They want to insure that users are really protected.   Problem is, some of us only want part of the protections offered, and not other parts.  For example, I have no need for Lifelock.  Don't want it and consider it a form of "protection racketeering", like the mob coming to your place of business and saying "for a monthly fee, we'll keep you safe, but if you don't pay, well.....here's what's gonna happen."    

The point is we used to have options before the Norton acquisition of Lifelock, and those options seem to be quickly disappearing in favor of a model that offers less choice, at higher cost, to end-users.   And I do not like it.  Not at all.

Accepted Solution
Kudos1 Stats

Re: Browsing at Risk - taskbar icon stays red

Issue Fix status update: 

We have released Norton Security 22.19.9.63 product update for Windows fixing an issue where "Norton UI shows Browsing at Risk” via LiveUpdate. Please run LiveUpdate to receive an update and let us know the issue fix. Thanks for your patience. 

Please refer Norton Security 22.19.9.63 for Windows is now available! Product Update Announcement blog for more details

Sunil_GA | Norton Forums Administrator | Symantec Corporation