• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Cannot access Norton to run scan

I hope somebody can assist. I have downloaded Norton Security and it has been working fine up until now (not due to expire until September). However now I cannot run a Live Update or Scan. I click the Norton icon and it does not appear as it used to and does not show any of the options. It comes up saying you are protected with the last scan 8 seconds ago and a red line across the middle. When I click the page it just says 'Coming Soon'?!

Replies

Kudos0

Re: Cannot access Norton to run scan

Hello

Have you tried restarting your computer? If it still doesn't work af all, I would try the Remove and Reinstall Tool. Please read the paragraph before you use it. Please run Live update until there are no more updates restarting as requested.

www.norton.com/nrnr

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cannot access Norton to run scan

Yes it's been like it for a few days.

I'll try the Remove and Reinstall Tool, thanks.

Kudos0

Re: Cannot access Norton to run scan

Had same issue as you,tried norton remove and reinstall,but despite doin this,the problem is still there !

Kudos0

Re: Cannot access Norton to run scan

If any of you are on Windows 10 and have not checked for "fast boot" being enabled since the last Microsoft patch Tuesday please check. Windows 10 update have a habit of re-enabling fast boot by default.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Cannot access Norton to run scan

SoulAsylum:

If any of you are on Windows 10 and have not checked for "fast boot" being enabled since the last Microsoft patch Tuesday please check. Windows 10 update have a habit of re-enabling fast boot by default.

Cheers 

Really? I've never seen that. That's terrible. I mean with how little fast boot really does. Someone could just use hibernate when they wanted and disable "fast boot" and forget about it., that way their shutdown button would work properly. The only difference between a "fast boot" "shutdown" and a hibernate is that a "fast boot" "shutdown" logs off before hibernating (no shutdown happens in either case).

The problem with "fast boot" is that the user almost never shuts down at all, only hibernates.

Mapping of buttons WITHOUT "fast boot":
shutdown = logoff all users, exit all services, close filesystem, shut off. (aka shutdown)
reboot = logoff all users, exit all services, close filesystem, start the boot process (aka reboot/restart)
logoff = logoff current users
sleep = go to S3 standby mode (if hybridsleep is enabled also hibernate for S4 mode but still go to S3 standby)
hibernate = hibernate without logging any users off

Mapping of buttons WITH "fast boot":
shutdown = logoff all users, hibernate. (aka "fast startup" -- no shutdown)
reboot = logoff all users, exit all services, close filesystem, start the boot process (aka reboot/restart)
logoff = logoff current users
sleep = go to S3 standby mode (if hybridsleep is enabled also hibernate for S4 mode but still go to S3 standby)
hibernate = hibernate without logging any users off

Kudos0

Re: Cannot access Norton to run scan

password Fast boot re-enabling happens with just about every update from windows updates. It also will re-enable remote desktop even when I have it disabled. Multiple times I have had to disable both and look for it after every major update. Having fast boot enabled is also a known cause of numerous issues with SSD drives as well. Setting boot time scan to aggressive in Norton fixes alot of small issues as well. Have a look at this thread.

https://community.norton.com/en/forums/recommending-users-turn-fast-start

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Cannot access Norton to run scan

Remote desktop turning on by itself is a security issue. Neither of those settings changes is normal. I set aggressive by default (why not?).

I can't see any issue with SSDs and hibernate (which is what "fast boot" is, just with a logoff first). A bit more (not much) writing but well within normal for a good SSD. At least no issues that aren't shared with conventional HDs.

I could see a setting mess up due to an operating system upgrade (there are currently 4 major versions of windows 10).

I would suggest making a customer power profile (rather than editing balanced). If that doesn't work do a clean reinstall of windows 10. If that doesn't work (or maybe just anyway) abandon windows 10 and find a different OS.

Kudos0

Re: Cannot access Norton to run scan

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Cannot access Norton to run scan

One user (with massive amounts of ram) has problems with hibernate (which is what "fast boot" is), probably some sort of driver issue or a system specific issue. I think this user may have had a problem with hibernate (and by extension "fast boot") even if they used a normal hard drive.

The other user only saw trivial benefits (due to SSD performance characteristics).

I say disable "fast boot" in all cases since it is just hibernate (aside from also logging off), and hibernate is already available.


None of these should re-enable "fast boot" (nor remote desktop).

Kudos0

Re: Cannot access Norton to run scan

password As previously stated feature updates to Windows 10 does indeed re-enable certain things in services by default. Its just a matter of the way Microsoft compiles their builds. Fast boot is the main feature which gets re-enabled. I believe a dead horse is being beaten in regards to that scenario. One either knows Windows 10 and has experienced it multiple times or they don't / haven't. Thus the reason for mentioning it. :-)

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Cannot access Norton to run scan

I'm saying it turning back on is not normal, I've seen a windows 10 machine where it stays off. Why would you have an option to turn something off just to have it be turned back on again?

Out of curiosity could you check

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power
HiberbootEnabled

on your system?

Kudos0

Re: Cannot access Norton to run scan

password Editing a registry entry I would NEVER recommend to the average person due to the severe damage it can cause with a system up to and including being unusable. Please note fast boot runs under "local machine" policies thus the services are re-enabled under a password built into the OS the user cannot see. Changing to "Local System Account" can cause serious issue thus the reasoning for NOT manually editing the registry entriesHere is WHY Microsoft re-enables fast boot by default.

https://support.microsoft.com/en-us/help/4011287/windows-updates-not-install-with-fast-startup

Some suggestions on how to disable fast boot. .

https://www.tenforums.com/tutorials/4499-start-stop-disable-services-windows-10-a.html

In general these are just annoying and will hopefully be addressed in a future build of Windows 10.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Cannot access Norton to run scan

SoulAsylum:

password Editing a registry entry I would NEVER recommend to the average person due to the severe damage it can cause with a system up to and including being unusable.

I didn't mean edit, I meant look. Look and see what is there. Then post it, don't make changes. Just you, SoulAsylum.

Please note fast boot runs under "local machine" policies thus the services are re-enabled under a password built into the OS the user cannot see.

Uh... Are we talking about "fast startup" aka Hiberboot? Because you seem to be talking about some windows services...

Changing to "Local System Account" can cause serious issue thus the reasoning for NOT manually editing the registry entries

Uh... That's not what we are talking about....

Here is WHY Microsoft re-enables fast boot by default.

https://support.microsoft.com/en-us/help/4011287/windows-updates-not-install-with-fast-startup

Uh... That's not what that says. They are saying that windows updates need a reboot and "fast startup" aka Hiberboot isn't a reboot. (it's a hibernate resume)

Some suggestions on how to disable fast boot. .

https://www.tenforums.com/tutorials/4499-start-stop-disable-services-windows-10-a.html

Uh... No. That's how to disable windows services.

In general these are just annoying and will hopefully be addressed in a future build of Windows 10.

That's where(above) you turn off "fast startup", uncheck "Turn on fast startup". If this is your computer you have disabled "fast startup" aka Hiberboot (and if it stays unchecked it is still disabled), and you have hidden sleep and hibernate from the power menu (hibernate may still be enabled).

Cheers

Image above is that you disabled "Terminal Services" which runs remote desktop in pro versions of windows, and several internal functions in all versions of windows. If you disabled this service I suggest you re-enable it.

Here is how you disable remote desktop (in the pro version of windows):
https://www.technize.info/wp-content/uploads/2009/10/remotedesktopwindowsvista7_thumb.png
(if you don't have the pro version of windows remote desktop is disabled and you don't need to do anything to disable it)

Kudos0

Re: Cannot access Norton to run scan

Sending you a PM!! :-)

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

This thread is closed from further comment. Please visit the forum to start a new thread.