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Cannot Access Online Backup
This is my problem too. I'm using Norton 360 Premier. I've been using it since March and have been using Online Backup all this time. Recently I built a new computer running Win 7. First thing I did was to log into my Norton account and download the software and installed it. No problem. But I can't activate Online Backup. I go to restore files, click on "Click here to activate your secure online storage", and get the message "We are unable to proceed with Norton Account at this time. Please try again later". I've tried again later, again and again, day and night, same message over and over. I log into my Norton Account and go to Norton Apps and click on Backup, and I can see my backup set, but I can't do a thing with it. I see a "File Actions" drop down to the right ..... download a file? Is that a joke? I need to download ENTIRE FOLDERS.
I'm wondering if, even if I can finally get backup going again, if I will even be able to access my backups for this new computer. I can't get Local Identity Safe any more either, I have to use the online vault.
[edit: Clarified subject.]