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Kudos1 Stats

Cannot Access Online Backup

This is my problem too. I'm using Norton 360 Premier. I've been using it since March and have been using Online Backup all this time. Recently I built a new computer running Win 7. First thing I did was to log into my Norton account and download the software and installed it. No problem. But I can't activate Online Backup. I go to restore files, click on "Click here to activate your secure online storage", and get the message "We are unable to proceed with Norton Account at this time. Please try again later". I've tried again later, again and again, day and night, same message over and over. I log into my Norton Account and go to Norton Apps and click on Backup, and I can see my backup set, but I can't do a thing with it. I see a "File Actions" drop down to the right ..... download a file? Is that a joke? I need to download ENTIRE FOLDERS.

I'm wondering if, even if I can finally get backup going again, if I will even be able to access my backups for this new computer. I can't get Local Identity Safe any more either, I have to use the online vault.

[edit: Clarified subject.]

Replies

Kudos0

Re: Cannot Access Online Backup

I have N360 installed on 3 computers - PC, Laptop, and Netbook - in my home; all connected to the Internet via Verizon FIOS router.  The PC is hardwired to the router.  The laptop and netbook connect remotely via the household wifi.  After some considerable tinkering and frustration I was able to purchase 10GB online storage and get it to work on my laptop.  When I try to activate online storage from my PC, however, I continually get the message:  "Cannot activate at this time, try later."  My Norton account says that the online storage is available to the "household."  The account on my PC shows 0 GB available secure backup online storage - not even the so-called "free" 2GB.  I have bounced around the Norton website for two days now trying to find a solution.  Apparently I can't even talk to or otherwise communicate online with a human being.  Not Norton's finest hour IMHO.  If I cannot get a solution to the secure online storage conundrum I shall cancel my Norton subscription and purchase a different security service for my computers.

Woody

Kudos0

Re: Cannot Access Online Backup

Uninstall Norton 360, then reinstall it (before running live update after the fresh install) activate the online storage and run it once,

once you have ran Online backup use live update as normal. (worked for me)

Kudos1 Stats

Re: Cannot Access Online Backup

Check that your system date and time are correct.

How much time is left on your subscription? Click on Support - Subscription Status to have your computer sync with the Symantec subscription servers.

Make sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Also try clicking on Support - Get Support after you have done the updates, to run Autofix to check your installation and fix what it finds.

Sign out and sign into your registered norton account and try.

Hope this would help.

Kudos1 Stats

Re: Cannot Access Online Backup

Drifter and All else having the issue,

Logging out of the Norton account and logging back in should fix the issue. It's basically a syncing issue. I even had the same issue when I had to reinstall N360 recently. 

  • Open Norton 360 from the desktop shortcut or taskbar icon.
  • Click Manage on the right hand side.
  • You will see where it says you're logged in as... with a log out option to the right of it.
  • Click Log out. 
  • Click Manage again and follow the steps to install the management agent if not already installed.
  • Login again and try activating backup.

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