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Kudos0

Cannot authenticate to my norton account under Edge extension

I am running Windows 10 15063.rs2 and today I added Norton Identify Safe Extension to Edge.  When I run the extension, it asked me to sign in to my Norton account but it rejected my login even with the correct password.  At the same time, I was able to log in to my Norton account through IE.  In fact, I changed my password and tried the new password and it still failed.  Please research.  Thanks.

Replies

Kudos0

Re: Cannot authenticate to my norton account under Edge extension

Hello

Do you have the Creators Update? Are you using a Windows Administrator account?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cannot authenticate to my norton account under Edge extension

Yes.  It was installed about a week ago and I am a local admin.  Does this combination cause the issue?

Kudos0

Re: Cannot authenticate to my norton account under Edge extension

Have you restarted a couple of times since adding the Edge extension? If you had Windows Fast Startup disabled before getting the Creators Update, it would have been turned on again by the update. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cannot authenticate to my norton account under Edge extension

The computer is Microsoft Surface Pro 3 and had been restarted and/or shut down multiple times before I installed the Norton Identity Safe extension.  I had not been using Edge due to its limited functionality.  As Microsoft has been improving Edge, I decided to take it out for a spin.

Kudos0

Re: Cannot authenticate to my norton account under Edge extension

and had been restarted and/or shut down multiple times before I installed the Norton Identity Safe extension.

But has it been restarted a few times since installing the extension?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cannot authenticate to my norton account under Edge extension

I usually reboot the computer at least once or twice a day.  However, since I was having authentication issue, I did not try to use the extension after I reported it.  I just don't want my account to be locked if the authentication failed too many times.  Should I try it now?

Kudos0

Re: Cannot authenticate to my norton account under Edge extension

I tried it anyway but it still failed.  I did download the Android client for Norton Identify Safe and I had no problem signing in to my Norton account or the safe on my Android phone so it is definitely not my email/password combo.

Something interesting I noticed when I was trying to enter my Norton account email address and password.  See my screen snippet attached as a PDF.  To the right of the password textbox hidden underneath the Identity Safe icon was the password eye (pointed to by the green arrow) that allowed the password to show.  Clicking on the eye would not reveal the password so that much is broken. 

Kudos0

Re: Cannot authenticate to my norton account under Edge extension

To see if this is some Edge setting/problem, try logging into your Norton Account at  https://my.norton.com

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cannot authenticate to my norton account under Edge extension

It is definitely an edge/extension issue as I just tried your link and in my previous message, I tried it on the Android client.  Both were authenticated successfully.

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