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Kudos0

Cannot Connect To the Norton Server

On my laptop I noticed that it is not able to conncet to the server to look for updates. it started by syaing my membership was expired but I already know it was renewed. I used the norton uninstaller and reinstaller twice with the same result "cannot connect to the norton server" my other pc's work just fine it is just happening on this laptop.

Replies

Kudos0

Re: Cannot Connect To the Norton Server

It appears the Norton Services status site is down presently. The usual ways to correct these issues can be found in this article although the issue being seen is on the backend of Norton. Others are posting that Norton services are slow or not accessible during the evening hours as well. Please re-check in bit to see if things are back online.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: Cannot Connect To the Norton Server

Hi @metaltyrant,

Thanks for posting in Norton Community Forums. Could you please let us know if you are still facing "Cannot connect to Norton Server" issue? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot Connect To the Norton Server

yes i am still having the same issue, the norton security window says"Internal error,we are unable to verify your subscription due to an internal issue,contact support for asssistance."

also norton autofix window has said,"under repair ,live update then under result it says, "failed ,license expired"

Kudos0

Re: Cannot Connect To the Norton Server

Try opening Norton and clicking in Help - Subscription Status to try to get your Norton to sync with the Norton servers.

Do you see your subscription as active if you look at your Norton account at   https://my.norton.com/  ?  Click on the use icon at the top right of the screen and then click on My Subscriptions. 

Things happen. Export/Backup your Norton Password Manager data.

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