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Kudos0

Cannot Delete Online Backup Files

I just wasted half an hour on Live Chat trying to convince someone that I have a problem deleting files from my online storage. Norton Online Backup reports that I have 1.3 GB out of 12.0 GB of storage in use, but there are no files left to delete. This is confirmed by the fact that:

1. The "Delete Backed up Files" link is disabled.
2. The "Restore Files" option lists nothing to restore.
3. https://nobu.backup.com/ lists no files.

Can someone please help?

File Attachment: 

Replies

Kudos0

Re: Cannot Delete Online Backup Files

Hi Steve:

not sure this comment would help, but plz try:

1. try to delete the backup set from your Norton product: open the GUI -> Backups -> Manage Backups Sets -> Where ->Delete Backed up Files.

2. Review the following KB articles:

1) Delete previously backed up files.

Note, though, that "you cannot delete a backup set if only one backup set is available".

2) Removing the files from Norton Online Backup (do not miss out on the the 2nd part in the video guide)

Similarly, check out the tips on this page.

Thanks and, good luck! :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Cannot Delete Online Backup Files

Thank you Virus Trouncer for your response, but I already tried deleting and recreating the backup set. As far as removing files from Norton Online Backup goes, I don't have a "Purge Files" option; I only have "Download a File" and "E-mail File Links".

Given that the issue I am having seems to be quite common, why doesn't Norton have a published fix for it?

Kudos0

Re: Cannot Delete Online Backup Files

Hi there, plz take a closer look@ the 2nd link (an official KB) above.

you cannot delete a backup set if only one backup set is available.

That contains info you asked:

I (U) don't have a "Purge Files" option; I only have "Download a File" and "E-mail File Links".

Thx...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Cannot Delete Online Backup Files

I did delete the backup set - I then recreated it. As I said, I don't have a "Purge Files" option at https://nobu.backup.com. The "File Actions" dropdown only has two choices: "Download a File" and "E-mail File Links". I suspect the documentation is out of date.
Kudos0

Re: Cannot Delete Online Backup Files

Hi there,

When it comes to the said documentation, you may Chat with Norton Support for more info. THX :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Cannot Delete Online Backup Files

My previous three experiences with Live Chat have only caused me aggravation because they haven't been able to get their head around my issue. In short, they're idiots.

Where are you Norton? Where is your published fix for this issue?

Kudos1 Stats

Re: Cannot Delete Online Backup Files

Hi @Steve23,

I'd like to learn more about the experience you had with support and see if we can't get some details to rectify the BU account status. I've sent you a Private Mail, which you can access through the Forum Inbox.

Thanks,

Matt

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