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Cannot Download or Restore Backed Up Files
I have two PC's backing up on my Norton Online Backup account, On my home page I see the two PCs: a laptop and a desktop PC. The PC I am using (laptop) shows up and I am able to download and restore without any problem. When I try to download or restore the files from the desktop PC from the laptop these functions don't seem to work. Whenever I try to do this I receive an error message from a NOBU character that "something went wrong".
On my homepage the PC symbol for the PC I am on (laptop) shows normally. The desktop, however, shows up as an inactive (faded). There is also a message next to my desktop PC icon that says "Computer is not connected". I don't know whether this is of any significance but I am unable to get access to my desktop PC files.
I've looked through previous posts and couldn't locate any that correspond exactly to my situation. Your expertise would be greatly appreciated!