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Kudos0

Cannot find the account associated with My Norton

I had password problems, and finally managed to log in using a new password. However this account does not allow me to enter My Norton. I'm told I don't have a Norton product and am given the opportunity to purchase one. I'm running Norton Security with two days remaining. I'm thinking of letting using Norton Uninstaller to delete Norton Security, and then purchase a new one. I'm running win10, so could Windows Defender. I have two win7 computers, so will need Norton in the immediate future. Is this the best approach?

Replies

Kudos0

Re: Cannot find the account associated with My Norton

Maybe: Chat with Official Norton Support can help locating your Norton account/product.  

Kudos0

Re: Cannot find the account associated with My Norton

Yes, bjm_ is right. As you have Norton installed on your device. Please check the serial number and contact Norton Chat support and provide the serial number to them so they will quickly help you to locate your Norton account. To find your serial number start your Norton product. In the top right corner, click on "Help" and then click on "About"/"Info". Look for the serial number displayed in the new window.

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