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Kudos0

Cannot Login to Norton Identity Safe - Password

Hi,

I am trying to login to NIS. I have reset my password on my norton account twice, and validated that my password is correct. 

The validation is occurring against my Norton Account (error message :

Sign in ?
We have found your Norton Account.
Please enter your account password :
<validated and entered>
The password you entered was incorrect 

If I try more than a few times the account becomes locked. Is this a replication issue ? I have been using NIS for over a year with no issues, and my password prior to reset was correct as of 2 days ago - I did not change my password until it was my last choice - and now this doesnt work either ....

Any help here much appreciated as I am pretty reliant on this software now !!

Peter

Labels: NIS, Login

Replies

Kudos0

Re: Cannot Login to Norton Identity Safe - Password

Hi peterclancy,

Just to verify, the password that it is calling incorrect is the password for your Norton Account?  Or is it the password for your Vault - after you have signed into your Norton Account?

Kudos0

Re: Cannot Login to Norton Identity Safe - Password

Message is with the norton account. I unistalled and re-installed, reset password to make sure

I cannot log into norton accounts now as I get the message :

You have exceeded the number of allowable attempts to sign in. Please try again in 1 hour.

I wait the hour, and its still locked out - I have a feeling some service is logging on with an old password ....  I am going to reset it back to the original pwd, but I am unsure as it may have been compromised somehow.

Kudos0

Re: Cannot Login to Norton Identity Safe - Password

I just changed back to old PWD, and still its saying its invalid - which ends up locking out my account for an hour even though I only enter the password once.

Any help here much appreciated, its quite an important app for me .....

Kudos0

Re: Cannot Login to Norton Identity Safe - Password

As it is an Account issue, you may be able to get Support to help you reset things. The best way is to use the online chat at  www.norton.com/chat

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cannot Login to Norton Identity Safe - Password

Hi peterclancy,

Can you sign in directly to https://identitysafe.norton.com/ ?  Sign-in is located in the upper right hand corner.

Accepted Solution
Kudos1 Stats

Re: Cannot Login to Norton Identity Safe - Password

Hi, Thanks for all the replies. It has been much appreciated.

I ended up getting in touch with norton via the chat link sent above (thats Peter). They logged on and said it was a corruption in my files, and he went through and did some very specific resets with what I had on the filesystem.

The problem was resolved. I can only think it was something to do with my renewal as my account was showing a trial version as well as a licensed version, and this may have caused the conflict - only the tech support guy knows, but good news was the support was A1, prompt and it fixed my issue.

Peter

Kudos0

Re: Cannot Login to Norton Identity Safe - Password

Glad to hear all is well again.

We will be here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Cannot Login to Norton Identity Safe - Password

Glad to hear you got it sorted and thanks for coming back and letting everyone know what it took to get it fixed.  It sounds like they may have done something that was suggested in this other thread which we are waiting a response on.

Kudos0

Re: Cannot Login to Norton Identity Safe - Password

Hi shubbar, I have asked for your above post to be deleted as it is a duplicate of this one:

https://community.norton.com/forums/norton-identity-safe-not-safe-i-think

Kudos0

Re: Cannot Login to Norton Identity Safe - Password

Cannot login to Norton account from Android KitKat/Nexus 7 - keeps returning Server Error. This had been a working account, although not sure last time I had to logout, typically only have to use my PIN.

Access from the Windows 7 ok.

Kudos0

Re: Cannot Login to Norton Identity Safe - Password

Caprock

I've asked your post be moved to the Other Mobile products board for better exposure.

Things happen. Export/Backup your Norton Password Manager data.

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