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Cannot set up my Identity Safe Vault
I am getting an error message when trying to set up my Identity safe. Here is my situation:
I have Windows 7 Home and use Mozilla Firefox 25.0.1. This is a new computer and and have the Vault installed and running in my older computers which are running the exact same software for OS and browser. In the new computer I already have the Norton Tool Bar installed and it shows the Vault as "Access Vault" while the others show it as "Vault Closes" or "Vault Opened". The Vault icon in the new computer is also different from the Vault icon in all other computers.
Now, when I click on "Access Vault" it asks me to set it up and after typing my email address it tells me I have already an account with that email address. Then prompts me to enter my Norton Account password; next, I am requested to create a password for the Vault and a Hint for this password.
When all this is completed, I click on the button "Next" and this error message pops up: "The system encountered an unexpected error. Unable to set up Identity Safe. Please try later."
However, this situation lasts for over 24 hours and the error message is always to try later...
Can someone please provide some guidance as to what may be the issue here?
Many thanks for all help provided.