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Kudos0

Cannot sign into Identity safe on Firefox

I cannot sign into Norton Identity safe, it has been fine until today 7th June 2017,  Norton is 22.9.4.8, Firefox is 53.0.3,  64-bit on Windows 10 laptop in UK, everything has been OK until today, ID safe says sign in but won't open, Norton keeps telling me to sign in to Norton, what is happening? Has Norton got a virus? I have updated, scanned, rebooted but nothing still the same, anyone have any idea?

Replies

Kudos2 Stats

Re: Cannot sign into Identity safe on Firefox

Identity Safe won't open at all. All I get is this, till it times out.

Kudos0

Re: Cannot sign into Identity safe on Firefox

How are you trying to access the vault? Which browser are you using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cannot sign into Identity safe on Firefox

Using fire fox today at 630am and now 800am can not use ID safe on fire fox. Did live update, reboot, and firefox update check. Everything is updated. Using another browser the old ID safe works. I wish Norton would post that they have an issue as other post is having the same problem. Too much trouble trying to get support with all the extra sign on and text codes.

Kudos0

Re: Cannot sign into Identity safe on Firefox

I have tries both Firefox & Cyberfox, neither of them will sign in anymore.

Kudos0

Re: Cannot sign into Identity safe on Firefox

Can you log in at  https://identitysafe.norton.com

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cannot sign into Identity safe on Firefox

I have the same problem as David. I can log in at http://identitysafe.norton.com but not through the Firefox extension.

Kudos0

Re: Cannot sign into Identity safe on Firefox

I chatted with Norton Support today. I am running Windows 10, Firefox 53.0.3, Norton 22.9.4.8. All of a sudden, overnite, logging in to the little keyhole icon does not work. Round and round and round we go. I can get to my logins, but must manually type them in...NO AUTOFILLING. Worked last nite!

Kudos0

Re: Cannot sign into Identity safe on Firefox

Norton Support said to wait 24-48 hours to see if it will work.

Kudos0

Re: Cannot sign into Identity safe on Firefox

VERY difficult to get work done with Identity Safe Vault not functioning :(  SO disappointing and very frustrating!!

Kudos1 Stats

Re: Cannot sign into Identity safe on Firefox

Hi everyone,

Thank you for reporting an issue to the Norton Community. We have reported this issue to Our engineering team and they are looking into it. I will update once we have more information on the fix. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot sign into Identity safe on Firefox

It seems there are others reporting issues with ID Safe and Firefox. One user contacted Support and was told to check again in 24 - 48 hours.    

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cannot sign into Identity safe on Firefox

I can log in at http://identitysafe.norton.com but not through the Firefox or Cyberfox extension.

Kudos0

Re: Cannot sign into Identity safe on Firefox

Issue Status Update:

                 This issue should be resolved by now. Could you please try again login into Norton Identity Safe account and let us know if issue still occurring? Also, let us know if you are getting any error message. Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot sign into Identity safe on Firefox

Here it is 11am and nothing from Norton. ID safe does not work on Firefox this morning. I checked to make sure I have current updates and rebooted my PC. It does not work and I see others have the same problem. It would be nice if Norton had a response. The ID safe will work on chrome.

Kudos0

Re: Cannot sign into Identity safe on Firefox

I've been in the same position all day, ID Safe won't let me log in and just keeps sitting at "signing into your account" & "please wait"...

Not the end of the world, I know, but it's fecking irritating...

Kudos0

Re: Cannot sign into Identity safe on Firefox

STILL not working.  Stuck on "Signing into your account" with the Norton logo which is STUCK at that place.  It NEVER completes the login.

Kudos0

Re: Cannot sign into Identity safe on Firefox

Me too Still not working. Case number [removed]

Kudos0

Re: Cannot sign into Identity safe on Firefox

THEY FIXED IT...MALAY JANA FIXED IT!

Kudos0

Re: Cannot sign into Identity safe on Firefox

Updating the Admin...it is still NOT functioning.

Kudos0

Re: Cannot sign into Identity safe on Firefox

Here is the same. Last time it worked was the morning of June 6th. When I came home from work in the night of the early 7th of June it wasn't working anymore. It just tries to log in until it times out. Win10 64bit, Firefox 53.03, and Norton 22.9.4.8. It does, however, work with IE 11.

Kudos0

Re: Cannot sign into Identity safe on Firefox

Still not working for me!  I was told to wait 24 hours and try again???   SMH yep!

Kudos2 Stats

Re: Cannot sign into Identity safe on Firefox

Finally working again. I think the problem may of been caused by recent updates on Norton. I have 53.03 Firefox and latest Norton updates. I found by signing out on the ID safe application extension on Firefox and then signing on again the problem resolved.

Kudos0

Re: Cannot sign into Identity safe on Firefox

Thanks ! This worked for me on Firefox and Comodo Icedragon.

Kudos0

Re: Cannot sign into Identity safe on Firefox

I see a disable under addons for identity safe but no place to sign out... 

Kudos0

Re: Cannot sign into Identity safe on Firefox

On the extension there is a sign out at the bottom right. Click on sign out then try sign in again. Your are looking at the add on page that has disable and you do not want to disable. The extension  is on your home page when you open your browser. Hope this solves your problem. Hope this helps you.

Kudos0

Re: Cannot sign into Identity safe on Firefox

Thanks for the suggestion..... but that did not fix the issue for me...  It still will not allow me to sign into Identity safe.

Kudos0

Re: Cannot sign into Identity safe on Firefox

For those still unable to sign in to Identity Safe, do you see an error message? What happens? Any details are appreciated. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Cannot sign into Identity safe on Firefox

On my computer running Windows 10 the new update.... I can sign into my Norton Account, Norton Security with no problem. But when I click on the icon on the tool bar to sign into Norton Identity safe. All that happens is the window that says signing into your account please wait. Nothing else happens, it will never sign in,

On my wife's computer she gets a message " Something went wrong try again " then it ends up doing the same thing only tries to sign in but never completes. Neither one of us can use Identity safe to auto log in as normal. It just started this a.m. when I spoke with support after a 34 minute wait time... They took access to my computer and after about 15 or so minutes told me to wait 24 to 48 hours and then try again.

Kudos0

Re: Cannot sign into Identity safe on Firefox

That, unfortunately, didn't work for me. Everything is unchanged after logging out and in again.

Kudos0

Re: Cannot sign into Identity safe on Firefox

It just keeps going round saying .....please wait

Kudos0

Re: Cannot sign into Identity safe on Firefox

Same situation for me.  If Norton comes up with a solution where will it be posted?

Kudos0

Re: Cannot sign into Identity safe on Firefox

If Norton comes up with a solution where will it be posted?

 In this thread certainly.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Cannot sign into Identity safe on Firefox

I had the same problem with Edge, the login hung and wouldn't complete. 

I determined that the cause is the latest Windows fix installed on June 6, KB4020102.  I removed that fix and the Identity Safe login started working again.  I don't use Firefox but apparently the same extension method is used for both.  

I tried to communicate this to online support yesterday (after a 20 minute wait) and they weren't receptive to my information.  Said it was some sort of account problem on their end.  They didn't seem to grasp that I was able to access the vault through Norton Security, Chrome and IE, just not Edge.  So, how could it be an account access problem on their side?  

Kudos0

Re: Cannot sign into Identity safe on Firefox

Just got to work and it is STILL NOT WORKING :(  Makes for a long workday

Kudos0

Re: Cannot sign into Identity safe on Firefox

Easy to remove a Windows fix??  Instructions?

Kudos0

Re: Cannot sign into Identity safe on Firefox

I'm running Windows 10, 64bit with Firefox. I haven't received any Windows updates since 2 June and Norton Identity Safe screwed up yesterday morning (7th June) for the first time. I was using it successfully before that, so it doesn't appear to be any recent Windows update causing the problem in my case.

Kudos0

Re: Cannot sign into Identity safe on Firefox

That is what happened to me. I used Norton Support and a chat session (actually  two) and remote control of my computer and they fixed it. I had not downloaded nor received any updates recently to cause it. First chat session was unsuccessful. Second chat session had the solution.

Kudos0

Re: Cannot sign into Identity safe on Firefox

May be similar result from different causes.  All I know is removing the patch fixed my problem.  That patch was the only change on my devices in the prior 24 hours.  It affected Edge on both my devices.  Removed it from both and Identity safe started working in Edge again on both. 

Kudos1 Stats

Re: Cannot sign into Identity safe on Firefox

OK!  Tell us how to remove the patch.

Kudos0

Re: Cannot sign into Identity safe on Firefox

I have mine back at last, I have the latest Firefox, so I downgraded back to 52, then it wouldn't let me sign in to Norton, then Firefox asked if I wanted to upgrade, so I upgraded back to 53 and voila I signed into Norton Identity safe, I don't know what It did but I have it back for now that is.

Kudos1 Stats

Re: Cannot sign into Identity safe on Firefox

Just fixed mine in Firefox. Try going to "Addons" then "Extensions" and remove Norton Identity Safe. Close Firefox and then restart it. Go to "Addons" then "Extensions" and search for Norton Identity Safe and install it. Everything is working fine for me after doing this.

Kudos0

Re: Cannot sign into Identity safe on Firefox

OK, however when you removed Norton IDSafe and then rebooted and then reinstalled Norton IDSafe, did all your passwords come back?

Kudos0

Re: Cannot sign into Identity safe on Firefox

Gaaaaa!

Had it working for about a week.  Uninstalled Norton entirely, reinstalled it, great.
Downside was, that managed to kill Microsoft Office - kept coming up with "The system is not configured for this app" or some such rubbish - multiple repairs, uninstalls and reinstalls later, I got it back.

Then, yesterday (7 June), Norton Identity Safe went back to it's old ways:

  • Login: "Sorry, something went wrong. Please try again." pop-up message.
  • Click on the grey pawn icon again, this time get a pop-up of "Your session has expired. Please log into your Norton account."
  • Enter Norton account details
  • Repeat until forever

Or it just sits there saying:

... forever (spinning that black circle as it goes).  NB: Other websites are loading fine, so it's not network unless Norton is very choosey about latency or something.

I give up. It's clearly a Norton bug somewhere, and I'd rather live without the convenience of Identity Safe than have to get the "hood" up again.  Disabling the tool bar, one less tie to Norton when it comes to renewal.

I miss the good old days of Norton, when Norton Utilities fit onto a single floppy disk, and were the dog's proverbials at fixing all sorts of problems on MS-DOS machines. *sigh*

Kudos1 Stats

Re: Cannot sign into Identity safe on Firefox

In answer to debs818 post above asking whether my passwords were available after uninstalling/reinstalling Identity Safe in Firefox the answer is yes. When I went to logon to a web site it connected to my Norton account and had me logon. Then up came the box to enter my IDSafe password. The whole process to remove the IDSafe extension, reboot and re-install took about 2 minutes.

Kudos1 Stats

Re: Cannot sign into Identity safe on Firefox

Followed these exact steps and my NIS FINALLY WORKS!!  Thank you @mikosh!!!

Kudos0

Re: Cannot sign into Identity safe on Firefox

Glad to hear it worked for you!

Kudos0

Re: Cannot sign into Identity safe on Firefox

YEP!

Kudos1 Stats

Re: Cannot sign into Identity safe on Firefox

Thanks @mikosh & @JT711 for the update. 

Norton Identity Safe login issue has been fixed in backend, if you are still facing this issue could you please try the suggestion posted in thread reinstalling Norton Identity Safe extension and let us know the issue status?

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot sign into Identity safe on Firefox

Hello

Please remember this thread is about the Firefox issue of signing into ID Safe. It isn't about the same issue but signing into Edge. What worked for Edge may not necessarily work for Firefox and vice versa .

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cannot sign into Identity safe on Firefox

Windows Updated in the middle of the night and now NIS doesn't function at ALL again with Firefox.  One Week later, same problems, same waste of time :(  NO GOOD!!

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