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Cannot update Identity Safe - Keeps asking me to REBOOT NOW and doesn't update

Identity Safe is not updating and keeps showing the following message, "New version of Product awaiting machine reboot. REBOOT NOW" but when I click to reboot now my system will reboot and the same message is there again in Identity Safe. Nothing is updated. I already rebooted 6 times and it does not work. Also, identity safe is not showing up in Chrome and Firefox. Please help.

Below is idetity safe information:
Product Version: 2014.6.0.27

Web Protection Definition: 2014-0220.007

Webform Definition:

File Attachment: