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Kudos0

Cannot update Norton Toolbar with Firefox 39

I have rebooted, restarted and run LiveUpdate many times and I do not now have the Norton Toolbar installed.  Prior to the recent upgrade I did not have a problem with Norton Toolbar.

Firefox 'Extension" page gives the messages "Norton Toolbar is incompatible with Firefox 39.0" and "Norton Toolbar 2015.2.1.13 (disabled)".

Can anyone please assist.

Replies

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

I had the same issue and did everything. Run the NRnR Tool. In fact, I had this on two PCs. If you search you will find several mentions on this.

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

How did you resolve the problem?

Accepted Solution
Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

dforrest:  Below are options reported to sort patch.... tntschiff ran NRnR Tool by my read. 
Some run Norton Live Update till no more updates restart as required.  Then repeat LU's with full shutdown. Cold start.  
Some sort bringing Toolbar up to date by running the NRnR Tool > eg:
https://community.norton.com/en/comment/6386581#comment-6386581
Some sort with over-install of Firefox > eg:
https://community.norton.com/en/comment/6386391#comment-6386391
Some Chat with Norton Support > eg:
https://community.norton.com/en/comment/6399551#comment-6399551

Caveat: The NRnRT is supposed to work with the Comcast Norton Security Suite - but usually throws a message that a Norton Product could not be detected on the system. 

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

Resolved with NRnR Tool

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

Thanks.  Good info for all..

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

Ok I've done everything and I refuse to uninstall norton again. I had 360 I go to reinstall I end up with Norton security now . .. have not had the toolbar since it was firefox 38 since the end of June . . . I check everyday for updates always up to date but never never never never works. . .  I want it back and working please!

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

ok . . . I broke down and ran NRR or whatever it is . . I have norton tool bar back but when I click on vault button to open . . . it wants to set up another vault and I still can't access my vault
Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

I have window 7, Norton Security 22.2.0.31 and Firefox 38.5 with Norton Toolbar 2015.2.1.13.  I want to upgrade to Firefox 39 and see that it is compatible with Norton Security.  I done live update many, many times and rebooted and cold started.  I am up able to get to 22.5.2.15 with toolbar 2015.5.2.16.

Can someone tell me how to get to these releases?

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

janmh:

I have window 7, Norton Security 22.2.0.31 and Firefox 38.5 with Norton Toolbar 2015.2.1.13.  I want to upgrade to Firefox 39 and see that it is compatible with Norton Security.  I done live update many, many times and rebooted and cold started.  I am up able to get to 22.5.2.15 with toolbar 2015.5.2.16.

Can someone tell me how to get to these releases?

As I recall 22.2 will not satisfy FF39... you'll need 22.5.x
Can you pull pre-activated install from your Norton account.  I can offer stand alone installer for Norton Security v22.5.2.15.   You may need Norton account login creds.   Confirm Norton Security vs. Norton Security w Backup. 

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

I know that I need 22.5.x, but live update will not update to it.  I do not know what you mean regarding pulling a pre-activated install.  I have multiple devices on my norton account.  I am using Norton Security.

Kudos0

Re: Cannot update Norton Toolbar with Firefox 39

janmh:

I know that I need 22.5.x, but live update will not update to it.  I do not know what you mean regarding pulling a pre-activated install.  I have multiple devices on my norton account.  I am using Norton Security.

Your Norton account may have "installer" available for your Norton Security v22.5.2.15.  
https://support.norton.com/sp/en/us/home/current/solutions/kb20090708112600

or stand alone installer for >>  Norton Security v22.5.2.15

Suggest working from Admin account > desktop with machine as quiet as possible (no unnecessary open programs)

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