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Kudos0

Cannot verify my website

Hi everyone, grateful for your help.

I have tried everyway I can think of to verify our website www.zincroofinguk.com, but I still cannot verify my website.  I have successfully verified 2 other sites we own but cannot verify this one.  The only difference with this one is that it was created using a Wordpress Site on Hostinguk.com, other than that it looks the same as our other sites.

Grateful for any help anyone can provide and all suggestions welcome.

Replies

Kudos1 Stats

Re: Cannot verify my website

Hi ZincRoofing

We have manually verified ownership of your website 'zincroofinguk.com' and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=zincroofinguk.com

Cops

Kudos0

Re: Cannot verify my website

Thank you for that, it is much appreciated, I have asked for the site to be evaluated so hopefully all should be good now.

Kudos0

Re: Cannot verify my website

Hello Zinc

It has been evaluated by Safe Web Team unless you mean some other evaluation.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos0

Re: Cannot verify my website

Hello there,

I wonder if you can help again.  The site has shown up with a query asking why it could have been queried for a 'scam'.  We are a bit confused, it is a family site advertising our roofing expertise.  It doesn't have capacity to take money or sell anything at all.  It only showcases our expertise and we have a good standing in the roofing community.  Could you possibly advised what we should do to get the green tick by our website, we have been trying for quite a while and are a bit bemused by it all.

With very many thanks

Trish

Kudos0

Re: Cannot verify my website

Kudos0

Re: Cannot verify my website

https://safeweb.norton.com/report/show?url=zincroofinguk.com

When I go here it advises the site is untested:

Safe Web Report for:

zincroofinguk.com
Web Site Location     United Kingdom

UNTESTED

Site Owner? Click here

Norton Rating

Summary

This site has not been tested yet.

The Norton rating is a result of Symantec's automated analysis system. Learn more.
The opinions of our users are reflected separately in the community rating on the right.

Community Reviews (0)

Ecommerce Safety Information   (what's this?)

When I sign into the site:

https://www.zincroofingu...view report

ownership verified

Scam Insight Risk Dispute Submitted
Remove site from my profile
Add a Site Owner
Stop notification of site rating changes
Notify others of site rating changes

Add site

Kudos0

Re: Cannot verify my website

And when I look it up on the web there is no green tick by it.

Many thanks for your help.

Regards,

Trish

Kudos0

Re: Cannot verify my website

Norton Community is primarily peer support.
We'll need response from Symantec/Norton Safe Web team. 

Kudos1 Stats

Re: Cannot verify my website

Hello Trish

I will ask the Safe Web Team to re-evaluate your website. I can see that it has lost it's Green evaluation. I will ask them also to verify site ownership.

Please stay tuned to this Thread for a response from the Safe Web Team on Tuesday night after midnight EDT

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos0

Re: Cannot verify my website

Hi ZincRoofing
 
Your site 'zincroofinguk.com' had been submitted for analysis and is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=zincroofinguk.com

Cops

Kudos0

Re: Cannot verify my website

So when I put 'Greencoat PLX' into a google search we are on page three without a green tick.

I am not allowed to do a direct image drag and drop here so I cannot show it, but I can assure you t doesn't have a green tick by it.

Thanks you for any help you can give to resolve this

Regards,

Trish

Kudos1 Stats

Re: Cannot verify my website

> How to post an image in the forums.

https://zincroofinguk.com/greencoat-plx/

Kudos1 Stats

Re: Cannot verify my website

Console_Ops:

Hi ZincRoofing
 
Your site 'zincroofinguk.com' had been submitted for analysis and is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=zincroofinguk.com

 

Kudos1 Stats

Re: Cannot verify my website

Hello

I'll tell Safe Web it still doesn't work

Hopefully it will work on Wednesday night after midnight EDT

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos1 Stats

Re: Cannot verify my website

Kudos0

Re: Cannot verify my website

Thank you very much for this.  I can see on the Norton Site that it is registered OK now, but in a google search there is still a question mark by the website saying that it hasn't been analysed yet.  Is it just a question of time before things filter through and it is has green (safe site) tick by it.

Thank you very much for your help.

Regards,

Trish

Kudos1 Stats

Re: Cannot verify my website

Kudos0

Re: Cannot verify my website

Thank you BJM.  I too went to the Norton Safe Web page tonight and found that the OK status wasn't there.  It's very strange and given that the site is simply advertising a family business, nothing is being sold, no money is being handled on the site and nothing is being downloaded, it seems hard to understand why it should be difficult for Norton to assess it.

Grateful for everyones help, hopefully it will eventually sort itself out.

Regards,

Trish

Kudos1 Stats

Re: Cannot verify my website

Hello

Letting Cops know.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos0

Re: Cannot verify my website

Thank you Flopot.

Kudos1 Stats

Re: Cannot verify my website

Hello

Notifying right now before I have to leave.

Have a  Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos0

Re: Cannot verify my website

Hi there,

The green tick is still not back in place and the ? mark has returned.  I would be grateful for your help.  Do you know if the site is being scanned or how long it takes to achieve the green tick.  It seems odd that we followed your link at one point and the green tick was there and when we checked it again the next day it has been put back to a question mark.

With grateful thanks and regards.

Kudos1 Stats

Re: Cannot verify my website

Kudos0

Re: Cannot verify my website

Hello Trish

I will once again send this to the Safe Web Team and try to find out what is taking so long.

Please stay tuned to this thread for a response from the Safe Web Team on Tuesday night after midnight EST. Let's hope we have better luck this time.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos1 Stats

Re: Cannot verify my website

Kudos0

Re: Cannot verify my website

Kudos1 Stats

Re: Cannot verify my website

Chat Support >
Chat: I do apologize for the hassle and please do not worry as I will send this again for manual verification and I will take care of this that it should be considered and I would request you to check the update within 48 hours from our end.


Support also advised that website owner contact Support.
Support also advised me to submit > https://submit.symantec.com/false_positive/

I advised Support that I stopped making C7-SafeWeb submissions....since, Symantec stopped responding to my C7-SafeWeb submissions. 
We'll see what happens with Broadcom.

Kudos1 Stats

Re: Cannot verify my website

Hello Trish

I see that the Team hasn't shown up yet. I will once again notify them right now and have them do the re-evaluation.

Please stay tuned to this Thread for a response from the Safe Web Team on Sunday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos0

Re: Cannot verify my website

I am so grateful for everyones help on this.

Regards,

Trish

Kudos1 Stats

Re: Cannot verify my website

Kudos1 Stats

Re: Cannot verify my website

Kudos0

Re: Cannot verify my website

Thank you so much for your help with that and I can now see that there is a ticket in my Norton Safe account. 

When I checked the website in a Google Serps for 'Zincroofinguk' there isn't a green tick against the website name.  Does it just take time for it to filter through?

Thank you so much for your help,

Regards

Trish

Kudos0

Re: Cannot verify my website

When I checked the website in a Google Serps for 'Zincroofinguk' there isn't a green tick against the website name.  Does it just take time for it to filter through?

Yes, Safe Web search annotation for 'Zincroofinguk'...did not populate for me, at first.

Kudos0

Re: Cannot verify my website

So I have left it some time but I am still not seeing a green tick beside my website when I search it using 'Zinc Roofing'.  It is currently on page 12 looking at my viewer and most of the one around it have a green tick but it doesn't.  Is there something I am not understanding with this?  I am just so perplexed by this and grateful if someone could give me the heads up for what I am missing or advise what I am doing wrong.

Many thanks.

Kudos0

Re: Cannot verify my website

'Zinc Roofing' search term is too vague for me

on page 3 > I see not you

on page 11 > I see not you

I can't find "zincroofinguk.com" with 'Zinc Roofing' search term.  Just me.

Kudos0

Re: Cannot verify my website

I need 'zinc roofing uk' search term to find you "zincroofinguk.com"

not you

Kudos0

Re: Cannot verify my website

I find myself on page 12 for 'Zinc Roofing' but there is a ? next to the site rather than a green tick.

Kudos0

Re: Cannot verify my website

Please review: How to post an image in the forums.
Please post pic.


I'm not finding you on pg 12.  Sorry

On pg 13 find not you.

Kudos0

Re: Cannot verify my website

Hi there, So I left it some time and eventually mastered getting a clip to show you.  We are the second one down 'Zinc Roofing Specialist Contractors | Zinc Roofing UK - https://zincroofinguk.com>technical-information.  As you can see despite the tick being in place on the Norton site it is not present on searches - here it shows up as a question mark still.

Grateful for any help that can be given.

Kudos0

Re: Cannot verify my website

Hi
I cannot reproduce your Google search experience because my location is not your location.
https://support.google.com/websearch/answer/179386

Kudos0

Re: Cannot verify my website

ZincRoofing:

Hi there, So I left it some time and eventually mastered getting a clip to show you.  We are the second one down 'Zinc Roofing Specialist Contractors | Zinc Roofing UK - https://zincroofinguk.com>technical-information.  As you can see despite the tick being in place on the Norton site it is not present on searches - here it shows up as a question mark still.

Hi @ZincRoofing

Um, are you running Norton Safe Web browser extension?  
Chrome?
My Google search results Safe Web annotations in Chrome are on the right.

Norton Safe Web extension supports Search results annotation for Google/Yahoo/Bing on Chrome browser alone.

For Firefox/Edge/Safari browsers, we don't offer the search annotation on Google/Yahoo/Bing, but our extension will continue to offer below features on Firefox/Edge/Safari.

 1. Protection from Sites with threats

 2. Antiphishing protection

etc

https://community.norton.com/en/comment/8020841#comment-8020841 

Kudos0

Re: Cannot verify my website

Norton Safe Search browser extension:

Kudos0

Re: Cannot verify my website

Thank you for that.  I believe I am operating in Chrome as it is the only one I have ever operated in but let me check by searching for the company using the bing or Yahoo browsers as you have suggested.  If you see on my insert that the two companies below it do have the Norton green tick though, so it is somewhat confusing.

Kudos0

Re: Cannot verify my website

ZincRoofing:

Thank you for that.  I believe I am operating in Chrome as it is the only one I have ever operated in but let me check by searching for the company using the bing or Yahoo browsers as you have suggested.  If you see on my insert that the two companies below it do have the Norton green tick though, so it is somewhat confusing.

1) Bing and Yahoo search engines on Chrome browser.
2) Um, I do not see Norton green tick in your example.
My Norton Safe Web search results annotations are on the right.
Please mouse hover over "green tick" or "question mark" in your example.
Please post pic or advise what you see with mouse hover over "green tick" or "question mark" in your example.
3) Are you running Norton Safe Web browser extension on Windows OS. 
My Norton Safe Web search results annotations are on the right in my example/s.

Kudos0

Re: Cannot verify my website

ZincRoofing:

Hi there, So I left it some time and eventually mastered getting a clip to show you.  We are the second one down 'Zinc Roofing Specialist Contractors | Zinc Roofing UK - https://zincroofinguk.com>technical-information.  As you can see despite the tick being in place on the Norton site it is not present on searches - here it shows up as a question mark still.

Grateful for any help that can be given.

@ZincRoofing

Your screen clip web sites reputation rating annotations resemble annotations populated by F-Secure Browsing Protection extension.  Correct me?

https://www.wilderssecurity.com/threads/windows-firewall-control-wfc-by-binisoft-org.347370/page-209#post-2875961 

Again, are you running Norton Safe Web extension in Chrome?
https://chrome.google.com/webstore/detail/norton-safe-web/fnpbeacklnhmkkilekogeiekaglbmmka