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Can't access OneDrive files

I have Norton and am trying to access One Drive files. When I open my account and access a spreadsheet, the Norton "Safe Search" screen come on. 

Is there a way to disable, or freeze something without disabling the entire Norton system?



Re: Can't access OneDrive files

Hi @Adam S RN,

Welcome to the Norton Community! 

Thank you for reporting this issue.

Could you please confirm since when you are facing this issue?

May I know the version of Windows (Is it Windows 7,  8, 10 Creators Update or Windows 10 Fall Creators Update)

May I know the version of Norton that you are using?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

Re: Can't access OneDrive files

Please answer Mohan's questions in case to help diagnose the issue.

Then if you just want to disable the Safe Search function, you can click on the three dots on the Norton Toolbar. You will see a switch to turn off Safe Search. Turn the feature off and restart your browser. You should not see that again.

Things happen. Export/Backup your Norton Password Manager data.

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