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Can't delete the vault from the Norton Password Manager locally
Hi, Few days ago, after the application failure while changing password to the online vault in the Norton Password Manager add-on for Firefox I lost any possibility to login to my online vault. Neither old nor new passwords were accepted. Only the local copy of the vault was accessible from the Norton Security software - Password Manager run locally (Windows 7 x64) and the other one on my android smartphone - also some old local copy of the vault appeared there after entering password to the vault. I was told by the local Norton support that the only way is to remove the vault, create new one and restore vault entries from my local backup. So I deleted the online vault using the my.norton.com website and it appeared that the vault in the Firefox add-on was removed too (as expected). But when I opened the Password Manager from the Norton Security software locally, I could still log in to the local copy of the vault and could see all my entries. So I tried to remove also this local copy but it appeared that I can't do it. After entering 3 bad passwords I clicked link for deleting the vault, confirmed "Yes, remove the vault", "Yes, I'm sure", logged in to my Norton account, waited some time while "my vault was being removed", accepted confirmation that the vault was removed and now I must create a new one and... again I was asked to login to my vault! When I typed in my password, all my data appeared again so my vault wasn't removed as the Norton program confirmed. I tried to do this about 10 times, also restarting my PC between tries, but every time it looks the same. I also can say that on the other PC I removed the local copy of the vault without any problems on the first try. I have no idea what to do next to finally remove my old vault and restore my vault entries to new online vault - could anybody help me, please? regards - Maciek