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Can't download files from backup

I am trying to download about 15 files from my online backup using the web browser. I got 7 of them, but the others just spin and spin and never download. Occassionally, I get a blank page rather than a Save dialog.

I have tried logging out and logging back in, using different browsers, clearing my cache, and restarting my computer. I als tried sending myself email links. These give me either a blank page or an RTF file that contains this text (there is an actual URL, but I deleted it here):

Not Found

The requested URL XXXXXXXXXXX was not found on this server.

Any help would be appreciated.



Re: Can't download files from backup

Hello jroland417,

Can you send me a private message with the following please:

  • Your contact details (name and phone number)
  • Best time you can be reached
  • The email address tied to your Norton account
  • A link to this thread as reference

Once I have the info I'll have my team call you to research the issue and help you correct it. Based on the error it may be a connection error but we need more info from the logs on your machine to be sure.

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