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Kudos1 Stats

Can't get autofill to work in Firefox, Chrome, or MS Edge

I cannot get Norton autofill to fill in my forms in Firefox, MS Edge, or Google Chrome. (IE explorer works great) The password manager seems to work OK. I can go to a site and it gives me the box to click for login. All is well there. If I go to a site for a contest or to fill in a long form with name, address, phone, etc. nothing happens. Also I cannot figure out how to get wallet to fill in my credit card info.

Windows Home v1803 64 bit  OS build 17134.345

Norton 360 Premier v22.16.0.247

Firefox v63.0.1 64 bit

Also, wondering if I could get it to work on MS Edge 42.17134.1.0?

Thanks in advance, John

Replies

Kudos0

Re: Can't get autofill to work in Firefox, Chrome, or MS Edge

Hello jm9816. Run live update on your product. There is a patch that should being your version to 22.16.2.22. On Edge and your other browsers uninstall or get the latest extensions for each. Make sure you restart your system regardless of whether it needs one. My Edge version is Microsoft Edge 44.17763.1.0 / Microsoft Edge-HTML 18.17763. Norton Password Manager extension is version 6.0.0.18 / Norton Safe Web extension is 3.1.0.9. Also in Edge disable the browsers settings to save passwords, autofill etc. Restart the browser and see if your issue persists.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Can't get autofill to work in Firefox, Chrome, or MS Edge

Thanks SoulAsylum, Sorry it took me so long to get back here but have been out of town.

I updated Norton through live update and now have v 22.16.2.22. I updated FF to 63.0.3 (64 bit) & Windows 10 v1803 OS build 17134.345. I can log in to sites but still can't get autofill to fill in forms.

I'm not sure I understand about uninstalling the extensions. How do I find out what version of Norton Password Manager ext. I have?

Thank you so much for your help so far.

John

Kudos0

Re: Can't get autofill to work in Firefox, Chrome, or MS Edge

I am having the same problem. Since the change to the external login requirement, I am no longer getting autofills with some few exceptions - in those the filled in field is also colored yellow and the site does not accept the entry ... unless I add a character afterward and then delete it (the yellow disappears and the site accepts the input).

Kudos0

Re: Can't get autofill to work in Firefox, Chrome, or MS Edge

Hello

Perhaps this will help.

https://support.norton.com/sp/en/us/home/current/solutions/v89760624_ns_...

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can't get autofill to work in Firefox, Chrome, or MS Edge

I'm not sure were talking about the same thing. When I say auto fill, I'm talking about Norton automatically filling in a blank form from a website asking name, address,email, etc. I can do this with MS Internet Explorer 11. When I come to a form I just click inside one of the boxes and a box opens up under the Norton Toolbar and asks "Do you want to fill this form?". Then I just click on the box asking which info to input, and click fill. Presto the whole form is filled out without typing it all in there. I can also fill in my credit card info. by going to wallet.

I cannot do any of this in Firefox, MS Edge, or Google Chrome.

I use Firefox now and the password entry for various websites works great. I just can't get it to fill forms.

Any help would be appreciated, John

Kudos0

Re: Can't get autofill to work in Firefox, Chrome, or MS Edge

Sorry for this post, but I'm not sure my other one was sent. I really need to solve this because I have to use MS IE to fill forms and then I use Firefox for everything else. It's kind of a hassle having to use both browsers.

Thanks, John

Kudos0

Re: Can't get autofill to work in Firefox, Chrome, or MS Edge

I don't think my last 2 replies got posted. When you reply to a post, does it come up on the main page like a new post?

Kudos0

Re: Can't get autofill to work in Firefox, Chrome, or MS Edge

Hello jm9816

Your last 3 posts have showed up. No one else had any responses for you.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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