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Kudos0

Can't get to Norton Support

This morning I tried to get to Norton Support for an issue about false positives. (See my post Fed-Up with Norton)

When I clicked on Help and the Get Support link all I get is Error 502. See atch

One more reason I'm really fed-up with Norton.

How on Earth can I get to support?

Replies

Kudos0

Re: Can't get to Norton Support

Hello boongsong Give this link a go!! https://submit.symantec.com/false_positive/

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Can't get to Norton Support

boongsong - are you referring to Help from the main screen of Norton and then Get Support?  If that is what you are referring to that is an auto run troubleshooter - not how to get to Norton Support via phone/chat.

Kudos0

Re: Can't get to Norton Support

Used your link and submitted a false positive for CDBurnerXP

Thanks.

Kudos0

Re: Can't get to Norton Support

No. It is the Help shown on my Vault page.

Kudos0

Re: Can't get to Norton Support

maybe, try (Without installCore)

Kudos0

Re: Can't get to Norton Support

Glad it got your submission done boongsong!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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