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Kudos0

Can't Log On https://identitysafe.norton.com; Web Page Loops

I accidentally garbled a logon and needed to log on https://identitysafe.norton.com to edit it.  I find that after I enter the Vault password the page crashes trying to load my logons.  I get this screen:

The screen flashes about once very two seconds.  My guess is that the browser or a server widget crashes trying to load the history, which is where the whirling circle of dots is.  This is repeatable; done it a dozen times in the last 20 minutes or so.

Using Norton Security, just ran Live Update, Check for New Version show current software is up-to-date.

System is Windows 10 Professional on a desktop computer, browser is Firefox 54.0 (32-bit).  Privacy is set not to accept 3rd party cookies.  Turning off Ghostery has no effect.

Just tried it with Microsoft Edge and login to Vault works OK.  No, switching browsers is a non-starter.

-motorfingers11-

Replies

Accepted Solution
Kudos1 Stats

Re: Can't Log On https://identitysafe.norton.com; Web Page Loops

Unfortunate that you cannot access the web site. But you cannot edit logins there anyway. 

You can open your Norton Security product and click on the Identity Square. Then click on Identity Safe. Open the vault from there, then find your login you wish to edit. Click on the login and the log in will be displayed. Click Edit at the top of the page. Make the changes you need and remember to click Save when you are done.   No Browser required.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't Log On https://identitysafe.norton.com; Web Page Loops

Please forgive me if I come up short of tact here, but I went to the web logon because there seemed to be no way to edit a logon from the menus and links available from the toolbar icon, other than "Online vault" from the pop-up menu obtained by clicking the three dots at the lower right of the Ghostery pop-up.  And, after logging on Norton and then Vault with the Edge browser, I did succeed in editing the garbled logon.

I tried your suggestion and did get the same interface available from https://identitysafe.norton.com and yes, you can edit the logons there.

I just tried logging on to https://identitysafe.norton.com again, and after logging on to Norton and then to Vault, I get the same blinking screen that I posted as a screen shot in the first post.

So, you have a way to edit vault logons without https://identitysafe.norton.com, which is a solution to my original problem, so I'm going to flag your post as a solution.

But https://idenititysafe.norton.com still does not work in Firefox.

-motorfingers11-
Kudos1 Stats

Re: Can't Log On https://identitysafe.norton.com; Web Page Loops

There is not need for worrying about tact.

You went to the ID Safe web site in an attempt to edit a login. Logical thought, until you find that it will not work. And at this time, there is still no way to access logins for edit from the Firefox ID Safe extension. Same goes for the Edge browser extension. These extensions are relatively new, and hopefully more functionality will be added in the future.

I just tried accessing  https;/ / identitysafe.norton.com  using Firefox, and it loaded correctly for me. You say it worked OK in Edge, so not sure why it will not come up in FF. Try again tomorrow, and if you still cannot get the site to work, try clearing your FF browser cache.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Can't Log On https://identitysafe.norton.com; Web Page Loops

Hello

I just tried your link and I get a page not available with IE11, Windows 7. I don't use I D Safe but I would think I should still be able to log in. I do think there has been a sporadic server issue with that site.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can't Log On https://identitysafe.norton.com; Web Page Loops

motorfingers11:

But https://idenititysafe.norton.com still does not work in Firefox.

 try fixing idenitity spelling to identity

Kudos0

Re: Can't Log On https://identitysafe.norton.com; Web Page Loops

Since Edge worked for me (no add-ons; I never use it, except to check for problems with web sites, which I usually use IE for), and since flopot found IE11 works for him, I decided to follow the slash-and-burn approach suggeted by peterweb.  I cleared local storage and deleted all cookies and https://identitysafe.norton.com works as intended.  I did NOT have 3rd party cookies disabled (but do now), and there was a huge number of cookies in there that Norton Security didn't identify as tracking cookies and delete for me.

I found that I can only mark one post as a solution, apparently.  So I added +1 kudos for 2nd solution by peterweb and for flopot's testing.  All good now.  Thank you everyone.

-motorfingers11-
Kudos0

Re: Can't Log On https://identitysafe.norton.com; Web Page Loops

Good news. Thanks for letting us know.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't Log On https://identitysafe.norton.com; Web Page Loops

Hello

I second peterweb's post.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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