• All Community
    • All Community
    • Forums
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Can't log into safe

If I try to open identity safe on my pc it says either my password or login email is wrong. Yet, if I go to the web version I can log in using the same email/password. Please how do I fix this.

Replies

Kudos1 Stats

Re: Can't log into safe

Go to your main Norton Security product page and click on your email address at the top right. Then click Sign Out. Restart your computer and then try logging back into your vault. You will first have to log into your Norton Account again with your email and password, then you enter the vault password.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Can't log into safe

Thank you. That did the trick

Kudos0

Re: Can't log into safe

You are welcome.

Glad I could help.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.