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Kudos0

Can't open vault or settings

Why can't I click on vault to open it on firefox 31, also can't open settings.  This has been happening for a long time, for over a year.  Now the vault keeps closing by itself.  I was hoping for a fix.  So why does everything work good on internet explorer and firefox is just terrible?  How do I fix this?  Tried reinstalling.

Replies

Kudos0

Re: Can't open vault or settings

Why can't I click on vault to open it on firefox 31, also can't open settings.  This has been happening for a long time, for over a year.  Now the vault keeps closing by itself.  I was hoping for a fix.  So why does everything work good on internet explorer and firefox is just terrible?  How do I fix this?  Tried reinstalling.

Kudos0

Re: Can't open vault or settings

Hi Rave,

A bit more info please, tell us your  OS, the Norton product you are using  (NIS, N360 with ID Safe in the GUI, or Stand Alone ID Safe)?  Also please tell us the version of the Norton Product (Support > About from the main page of NIS/N 360).

Have you run LiveUpdate manually (rebooting if requested) until such time as LiveUpdate responds "no updates found"?  sometimes this will pull in the NTB add-ons for the latest FF version.

the more info you can provide as to what you have tried, the better we can assist you.

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