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Kudos0

Can't remove Norton Pop ups

Hi, I have have a noton pop up on start up and can't get it to go away!

The pop up is on the right and on the left are my programs.  As you can see I don't have Norton installed and to be double sure of this I ran the Norton remove tool.  Alas I still get this retched pop up!

Any help would be greatly appreciated :) 

Labels: Windows 10

Replies

Kudos1 Stats

Re: Can't remove Norton Pop ups

Kudos0

Re: Can't remove Norton Pop ups

Great - thanks for that! Does that remove everything that the Norton "Removal" Tool left behind or does it just stop the pop up?

Kudos0

Re: Can't remove Norton Pop ups

I've never had the popup.  Users report trying Norton Removal Tool to sort popup with no joy.  So, there's the fix tool. 
Every system is different and what users tried to sort popup may be different.  So, all you can do is try the fix tool....

If your plan is not to re-install.  Then run the NRT.   Sometimes more than once or run from SafeMode depending on the issue.
I'm not privy to what you're trying to sort beyond splash screen. 

Kudos0

Re: Can't remove Norton Pop ups

Thanks bjm,

Unfortunately the fix you suggested didn't work : (

This is the pop up after running your fix and going for a system restart.  I want this gone and the shortcut to the left also. (also notice the grayed out X in the top right of the pop-up - hahah what a priky thing to do!!) I wan't everything Norton off my computer and I wan't them to leave nicely : )

Kudos0

Re: Can't remove Norton Pop ups

Kudos1 Stats

Re: Can't remove Norton Pop ups

Hi William Herbert, I saw something in your original post that caught my attention:

" have a Norton pop up on start up "

This is what occurs when someone uses the workaround suggested by SLSales in the long thread that bjm_ referenced above.  Specifically : https://community.norton.com/en/comment/6566911#comment-6566911

Prior to applying this workaround the popup used to occur every 15 minutes of so, but with the workaround, only appeared at start up. So the question is did you apply this workaround - or perhaps went even beyond that?

@bjm_

Kudos1 Stats

Re: Can't remove Norton Pop ups

Hmm, " have a Norton pop up on start up " .....following with interest...

Kudos0

Re: Can't remove Norton Pop ups

Perhaps some background might help:

This is my wife's computer that sat unused in the corner because she hated window 8.  I dusted it off a couple of days ago and got a friend to install window 10.  I can't remember if we ever had Norton installed (possibly did) but after the Win10 upgrade this Pop up started occurring - only on start up.  My friend suggested using Windows defender instead of Norton so I agreed and ran the Norton removal tool hoping to remove this annoying pop up.  After being unable to get rid of the pop up I contacted this forum looking for help.

To answer your question I did apply the work around. The pop up has only ever been a splash screen on start up, not a 15min occurrence.

I have had a look at that second link.  I managed to do step 1 in the task manager but can't complete step two in the Task Scheduler because I can't see the Remedial folder?

 

Kudos1 Stats

Re: Can't remove Norton Pop ups

Hello William

Perhaps disabling Fast Startup will help also. I'm wondering if that is a legit Norton popup. I haven't seen a Norton popup with a greyed out X on the upper  right side before.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Can't remove Norton Pop ups

go to msconfig>Services> uncheck Norton download manager and apply also under startup if norton download manager is found disable it and reboot pc popup should not appear
Kudos0

Re: Can't remove Norton Pop ups

Thanks guys for all your help.  It's great to know there are communities out there that are so helpful.  The problems seems to be resolved.  I'm not sure if Norton is completely off my system but I no longer get pop-ups.  The resolution that worked for me seemed to be the first step in this link posted by yank: https://community.norton.com/en/comment/6566911#comment-6566911

Thanks again, much appreciated. 

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