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Kudos0

Can't reopen vault unless I restart the pc.

I'm getting very disheartend with identity safe. I've set it to close after 15 mins. Often when it closes, I can't get up the open/log in box up. I'm then stuck with rebooting which when I restart FF29 will give me the log in box - or at least has so far done so. This is a major nuisance and worries me that I may not be able to open the vault at all one time.

Replies

Kudos0

Re: Can't reopen vault unless I restart the pc.

I'm getting very disheartend with identity safe. I've set it to close after 15 mins. Often when it closes, I can't get up the open/log in box up. I'm then stuck with rebooting which when I restart FF29 will give me the log in box - or at least has so far done so. This is a major nuisance and worries me that I may not be able to open the vault at all one time.
Kudos0

Re: Can't reopen vault unless I restart the pc.

Would it be safer/ a solution if I set it to keep running untill I stop it requiring password for session?
Kudos0

Re: Can't reopen vault unless I restart the pc.

Currently not having problem reopening vault, don't know whether someone/thing has resolved a problem or whether identity safe is randomly flakey!!
Kudos0

Re: Can't reopen vault unless I restart the pc.

Hi, Rogerror. Another user has suggested leaving the vault open and minimised while you're online as it seems to re-awken the Toolbar when you go back to it !

This fix was suggested when using Firefox, in this thread.

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/N360-21-3-0-12-and-Firefox-29-0-1-Login-icon-on-toolbar-stops/m-p/1141920/highlight/true#M20287

Windows 10 Home X 64
Kudos0

Re: Can't reopen vault unless I restart the pc.

Thanks Guru, I've noted that. I expect I'll need it but at the moment this problem seems to have gone away. Perhaps Norton have sorted it till the next FF change?!
Kudos0

Re: Can't reopen vault unless I restart the pc.


F4E wrote:

Hi, Rogerror. Another user has suggested leaving the vault open and minimised while you're online as it seems to re-awken the Toolbar when you go back to it !

This fix was suggested when using Firefox, in this thread.

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/N360-21-3-0-12-and-Firefox-29-0-1-Login-icon-on-toolbar-stops/m-p/1141920/highlight/true#M20287


Nice try but, doesn't work after numerous tries.  Seems Norton simply doesn't care enough to simply go back to what worked 6 months ago.

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