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Kudos0

Can't See My PC on My Norton Page

I pre-ordered a Core router and have been trying to download PCs. I can see my old laptop running Windows 7 when I sign in to My Norton but I've downloaded my newer laptop running Windows 8.1 and I can't see it. What might I be doing wrong?

Labels: Installation

Replies

Kudos0

Re: Can't See My PC on My Norton Page

Check your Norton settings on the PC that does not show. Click Settings - Administrative Settings, and scroll down to Remote Management. See if it is on, or you can turn it on. If you cannot turn it on because it is greyed out, see below.

On the PC that is not showing, open your Norton app. From the main screen, click More Norton, then click Manage. That should take you to the Devices page again and your device should now be showing.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't See My PC on My Norton Page

Is this the address? https://my.norton.com/home/indexv.

Kudos0

Re: Can't See My PC on My Norton Page

Kudos0

Re: Can't See My PC on My Norton Page

Hello

Please open up your Norton product. Click on Help. You will see My Norton listed on the right hand side. Click on My Norton and it will bring you to your Norton Account.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can't See My PC on My Norton Page

I can't find the peterweb page where I can do this " Click Settings - Administrative Settings, and scroll down to Remote Management. See if it is on, or you can turn it on. If you cannot turn it on because it is greyed out, see below."

Kudos0

Re: Can't See My PC on My Norton Page

Pappy01545:

I can't find the peterweb page where I can do this

In your Norton product main window, click Settings.

In the Settings window, under Detailed Settings, click Administrative Settings. The Remote management is as shown in this Capture: 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Can't See My PC on My Norton Page

okay, I got to the Administrative Setting but the Remote Management is greyed out. So I went to More Norton and I see Manage in blue but when I click on it nothing happens.

Kudos1 Stats

Re: Can't See My PC on My Norton Page

Once you click on the blue Manage, you have to click on Manage My Protection. That will take you to the Norton Account web site and your device should now show properly and the Remote management setting should be turned on and no longer greyed out.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Can't See My PC on My Norton Page

yes, that worked. Thank you for your help. I did however experience very slow lag time when I logged in from the Manage My Protection window. I have experienced this when attempting to log-in from the small Norton product window.

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