• All Community
    • All Community
    • Forums
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Can't unlock vault from Windows 10 toolbar

I have Windows 10. If I try to open my password vault from the toolbar, I get an "Incorrect Vault Password" message. I've made the password visible so that I can verify that I've entered it correctly, but I still get the error message.

Note that I can open the vault from my Firefox browser extension, or from the Norton website (once I've logged in). The problem is strictly from the toolbar.

Replies

Kudos0

Re: Can't unlock vault from Windows 10 toolbar

Hello Heather. What browser is giving you the issue you are seeing? 

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.662 / N-360 Deluxe 22.20.5.39 / Norton Core v.201103_319 on Android 2.28.01 / Opera GX LVL 2 (core:71.0.3770.449) w/Chrome Extensions
Accepted Solution
Kudos0

Re: Can't unlock vault from Windows 10 toolbar

It's not the browser that's the problem.  The (Firefox) browser extension works fine. It's the program that loads into the system tray that's the problem.

Kudos0

Re: Can't unlock vault from Windows 10 toolbar

Thanks for posting back. That would be the Norton user interface vice a toolbar as there isn't one. Open your Norton user interface in the system tray. On the top right click HELP. In the next screen click Get Support, an automated tool will run to check your installation for issues. Lets see if that finds/corrects anything. 

 Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.662 / N-360 Deluxe 22.20.5.39 / Norton Core v.201103_319 on Android 2.28.01 / Opera GX LVL 2 (core:71.0.3770.449) w/Chrome Extensions
Kudos0

Re: Can't unlock vault from Windows 10 toolbar

Okay, that seems to have fixed it. Thanks.

Kudos0

Re: Can't unlock vault from Windows 10 toolbar

Thanks for posting back. Glad to see the automated tool suggestion cleared your issue. Stay healthy!!

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.662 / N-360 Deluxe 22.20.5.39 / Norton Core v.201103_319 on Android 2.28.01 / Opera GX LVL 2 (core:71.0.3770.449) w/Chrome Extensions

This thread is closed from further comment. Please visit the forum to start a new thread.