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Kudos0

Can't use Norton Identity Safe from Firefox

For the last couple of hours I'm unable to use identity safe with Firefox. When I go to enter my vault password it tries to sign in to my Norton account but just sits there forever  with the spinning dots saying "Please Wait". Luckily I'm not having a problem using Identity Safe with Chrome and I can login to my Norton Account directly using chrome or Firefox. Anyone have a solution?

Thanks,

Mike

Replies

Kudos0

Re: Can't use Norton Identity Safe from Firefox

There are a number of threads in this forum about this issue. It seems that Norton is having some troubles on their end. Temporary server issues should be rectified soon.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't use Norton Identity Safe from Firefox

Thanks Peterweb. I'll try again later. Norton Online Status shows everything working with no problems!

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