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Can't verify new Norton Security key
When I go to my account and look at devices it shows my WIN7 laptop with a red x on it and then it shows my old NIS product and key code and also my current Norton Security key. There is a icon with a message saying "verifying new product key" which then spins indefinitely and apparently never finishes verifying the new key. but the new Norton product has been installed for a couple of months and says it is active and downloads updates, etc. Why is the old version still showing for that device and can't Norton verify the new key if it has on my desktop computer? The desktop shows up on devices with a green x and the laptop has a red x which I assume it means something is not right.