• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Caution about NORTON'S SUBSCRIPTION SCAM.

Having just received a popup from Norton that I had 30 days left of my subscription, I purchased a 10 devices renewal card at a local PD World shop. As the Norton renewal page said my outstanding days would be carried forward I put the new Key Code in straight away. Now I only have 366 days subscription!  

WHAT HAPPENED TO THE OTHER 30 DAYS that were left on my old subscription?

I have just lost a months worth on 10 devices, that's nearly a whole years worth of subscription gone. As I am registered on the Norton My Norton system they should know when the old subscription expires and add it to the new one like it said on the renewal screen.

I can not find a way of contacting Norton about this.

Does anybody have a contact 'phone number for the UK? Or can Norton contact me about it directly?

Very cross and unhappy about this.

Everyone should watch out for this scam trick directly from Norton its self and I thought the idea for Norton was to help avoid such scams!!!

Labels: Subscription

Replies

Accepted Solution
Kudos0

Re: Caution about NORTON'S SUBSCRIPTION SCAM.

You can contact Norton Support via chat and ask them to add the time from your old subscription to the new one:   www.norton.com/chat  (The page should also show the steps to follow to view the phone number).

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Caution about NORTON'S SUBSCRIPTION SCAM.

Thank you for the information. I have done what you suggested and Norton have fixed it for me. Perhaps I should take down my comment now? But don't know how.

They really should have this sorted so outstanding days are carried forward. That popup is so annoying I like to put the new code in ASAP to stop it happening.

Kudos0

Re: Caution about NORTON'S SUBSCRIPTION SCAM.

Nick

Perhaps I should take down my comment now? But don't know how.

You can't!

Although we can ask a moderator to do it a better solution since it can help others if for you to go back to your Rainbow 2's post and you should find something that says something like "Mark this as the solution

I'm not positive what it looks like since only you as the original poster can see it!

Doing that flags the message in a way that others can see and it may even work in searching for messages but again I'm not sure about that. In any case others will then see the Message Solution flag.

Hugh
Kudos0

Re: Caution about NORTON'S SUBSCRIPTION SCAM.

Had you done the actual renewal that Norton was trying to sell you, you would not have lost any days. But you wisely decided to purchase from another vendor for what is probably a much better price. In this case you do lose the days.

One other thing to note. Go into your Norton Account page and disable Auto Renewal for subscription, Better yet, remove all your billing information. Otherwise you may get the old subscription renewed and you will have to contact support again to straighten that out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Caution about NORTON'S SUBSCRIPTION SCAM.

Thank you for the replies.

On my mobile and also on a tablet the Norton app now says that my subscription has been cancelled. When I try and re activate using the correct email and password I get the message SERVER ERROR Try again later - 1026. This has been the case all weekend. 

I have successfully updated Norton on two laptops.

Kudos0

Re: Caution about NORTON'S SUBSCRIPTION SCAM.

If your mobile and tablet are Android devices, you probably need to clear the app cache and app data to let them get the new account information.  

Try going into the Norton Mobile Security, NMS app settings. Tap on the 3 bars at the top left of the NMS screen and tap on Settings. Scroll down to the Anti Theft section and turn off the Device Administrator setting.  Now go to Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the device and turn the Device Administrator setting back on. This will reset your NMS to a trial version. To get the full version back, open the NMS app, tap on the 3 bars at the top left, then tap Sign In. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.