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Kudos0

ccsvchst.exe problem

Windows 7 machine with very little additional software.

I am having a problem with almost continuous (50%) CPU usage by a program named ccsvchst.exe.  This does not occur when the computer is switched on but not connected to the Internet.  Once the machine is connected to the Internet the programme starts and it continues running even if I break the Internet connection.  A Norton warning called “File Insight” came up with the report written in red “100% of at least one CPU”.  This seems to be way beyond just updating which has always worked well.

What can I do to stop this?  It’s clearly using a lot of my computer’s resource and it results in the processor running hot so the cooling fan runs all the time.

CBR44

Replies

Kudos0

Re: ccsvchst.exe problem

Have you restarted your computer?  There may be some pending updates for Norton or Windows.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: ccsvchst.exe problem

Thanks for your reply.  I have started and stopped my computer and my router several times and the result is as follows.  If I turn the computer on alone, the CPU activity settles at a few percent.  If I then turn on the router the program (ccsvchst) starts and runs continuously and the Norton warning about CPU use is displayed.  The program doesn't stop even if I then disconnect from the Internet.  It seems that the program is triggered by something from on-line and once running remains running.  This activity occurred all day yesterday and is happening right now as I type.

What this means is that in order to use the full processor power of my computer I have to work off line.

The computer has very little additional software (mainly just Microsoft Office and drivers) to form any sort of clash.

CBR44

Kudos1 Stats

Re: ccsvchst.exe problem

Hi CBR44:

What is the name and version number of your Norton product at Support | About ?  If you are seeing CPU activity by the ccSvcHst.exe (Symantec Service Framework) process you likely have an older version of Norton like NIS v. 20.x, which was released in late 2012.

If you have an active subscription for your Norton product you are eligible for a free upgrade to the latest available v22.x - currently v22.6.0.142, since v22.7.0.75 (released 14-Jun-2016) was temporarily pulled from the LiveUpdate server yesterday while Symantec fixes a few bugs.
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32-bit Vista Home Premium SP2 * Firefox v47.0 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos0

Re: ccsvchst.exe problem

Thank you for your reply.  Control Panel gives the following:

Norton Internet Security version 18.7.2.3

Norton On-line Backup version 2.1.17869

Regards

CBR44

Kudos2 Stats

Re: ccsvchst.exe problem

CBR44:

Norton Internet Security version 18.7.2.3
Norton On-line Backup version 2.1.17869

Hi CBR44:

Your Norton Internet Security (2011) v18.x is several years out-of-date and I would recommend an upgrade to the latest v22.x to ensure your NIS is fully supported.  If you'd like to upgrade please answer these questions first:

Is LiveUpdate listed as an installed program at Control Panel | Programs and Features?  LiveUpdate is built in to newer versions of NIS but some older versions used to have a standalone LiveUpdate program that was listed separately from the main NIS program.

Do you use Norton Online Backup (NOBU) v2.1.17869?  Most users who need online backup purchased the older Norton 360 / Norton 360 Premier or the latest Norton Security Deluxe, which both include an integrated backup feature.  I checked the Products & Services at www.norton.com/products and Norton Online Backup 25GB is still available for purchase as a standalone product but I couldn't find the latest version number.

Can you confirm that you have active subscriptions for both NIS and NOBU and that NIS continues to receive virus definition updates on a daily basis?  When you open NIS, the number of days remaining on your subscription should be displayed at the bottom of the main window - clicking on Support | Subscription Status from the menu should provide the same information, at least in newer version of NIS.  If that doesn't work in v18.x, sign in to your Norton account at https://manage.norton.com/, choose Services, and select Active from the Show dropdown box. Clicking on the icon for any active product should show the expiry date as well as the 25-digit product activation key.  Write down the product activation keys for all your active products in case you need them later.

LATE EDIT:

Sorry , I forgot to ask if you use Norton Identity Safe to manage your online passwords.  If so, do you still use a local vault to store your passwords on your hard drive?  I believe the last version of NIS to offer the local vault was NIS (2012) v19.x - newer versions of NIS only offer an online vault that stores encrypted passwords on the Norton servers.

If you have any problems answering the above questions you can contact Norton Customer Service via Live Chat at www.norton.com/chat.  The service reps can access your account and provide information about the status of your NIS and NOBU subscriptions.
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32-bit Vista Home Premium SP2 * Firefox v47.0 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos0

Re: ccsvchst.exe problem

Thank you for your comprehensive reply.

As I recall, the Norton Antivirus (as it was then) came with the computer in 2011.  I updated to, or it was renamed, Norton Internet Security in 2014.  I have paid all the subscriptions as requested annually since day one.

The answers to your questions are:

Yes the virus definitions are up to date the last being about 2 hours ago

No there is no LiveUpdate in the programs list in Control Panel only the two programs I listed

No I don’t use Norton On-Line Backup it was probably on the computer at purchase and to my knowledge I don’t pay for it

Yes my payments are up to date.  There are 338 days remaining, ie expiry on 21st May 2017

I have printed off the serial number and product key of the installation as you suggested

No I don’t use Norton Identity Safe

Any advice you can give me on improving the current arrangement which may well solve the problem would be welcome.

Regards

CBR44

Accepted Solution
Kudos1 Stats

Re: ccsvchst.exe problem

Hi CBR44:

The simplest way to upgrade to the latest NIS v22.6.0.142 would be to run the Norton Remove and Reinstall (NRnR) tool by following the instructions at www.norton.com/nrnr.  However, you're skipping several product versions by upgrading from NIS v18.x to v22.x and it would also be advisable to remove the old Norton Online Backup (NOBU) installation since it's no longer needed, so I would suggest performing a clean re-install of NIS with the Norton Removal Tool (NRT).  This will also get rid of any old traces of NAV that might remain on your system.  Try the following:

  1. Download the latest NIS offline installer (currently NIS-ESD-Def-22.6.0.142-EN) from www.norton.com/latestnis and save it to your desktop.  This is the English-US version so post back if you need an installer for a different region and aren't automatically re-directed to the correct installer.
  2. Download the Norton Removal Tool (NRT) from www.norton.com/nrt and save it to your desktop.
  3. Disconnect from the internet.
  4. Uninstall NIS v18.7.2.3 from the Control Panel (Programs and Features) and choose "Please remove all user data" as shown in the image below.  This will remove all static user files (e.g., .dat, .log, etc) like your old configuration settings.  Warning - this will also remove the local .dat password vault for Norton Identity Safe (which isn't a concern for you).
  5. Uninstall your expired Norton Online Backup v2.1.17869 from the Control Panel (Programs and Features).
  6. Re-boot after the uninstalls are finished.
  7. Run the Norton Removal Tool (double-click Norton_Removal_Tool.exe file on your desktop) the to wipe any orphaned files and registry entries left behind by the uninstalls.  Note that the NRT will wipe all Norton products from your system.  Ignore any on-screen instructions to re-install NIS after the re-boot.
  8. Install NIS v22.6.0.142 by double-clicking the offline installer.
  9. Reconnect to the internet.
  10. Run manual LiveUpdates until no further updates are available and re-boot if prompted.  It might require several cycles of consecutive LiveUpdates and re-boots before NIS is fully patched.
  11. Depending on your personal preference, you can prevent NIS from upgrading automatically in the future (i.e., from v22.x to v23.x when a new product version is eventually released) by going to Settings | Administrative Settings | Automatic Download of New Version and turning the switch to OFF.  This will not prevent LiveUpdate from delivering regular product updates (i.e., from v22.6.x to v22.7.x) and bug fixes.  If an upgrade is released and automatic upgrades are disabled you can upgrade manually at Help | New Version Check.

Once NIS is reinstalled it should be automatically reactivated, but if your main NIS windows says "0" days remaining on your subscription choose Help | Subscription Status to sync your subscription with your Norton account.  I believe the v22.x GUI will display an Activate Now button if you ever need to enter your current 25-digit product activation key manually.

Post back and let me know how the upgrade goes.  I have a few additional comments about NIS, NOBU and automatic subscription renewals that might be helpful going forward.
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32-bit Vista Home Premium SP2 * Firefox v47.0 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos1 Stats

Re: ccsvchst.exe problem

lmacri:

If you have an active subscription for your Norton product you are eligible for a free upgrade to the latest available v22.x - currently v22.6.0.142, since v22.7.0.75 (released 14-Jun-2016) was temporarily pulled from the LiveUpdate server yesterday while Symantec fixes a few bugs.

Hi CBR44:

If you haven't tried your upgrade to the latest v22.x yet you might want to hold off for a few days.  Symantec posted a new v22.7.0.76 on the LiveUpdate servers on 20-Jun-2016 (see Symantec employee Mohan_G's announcement Norton 22.7 Product Update available now) but user feedback in this forum would indicate that there are still a few outstanding bugs that need to be fixed.

Alternately, you can also try an upgrade from NIS v18.7.2.3 to NIS v21.7.0.11 (the older version I currently use on my 32-bit Vista machine) to solve your ccSvcHst.exe problem.  The instructions are almost identical to what I posted <here> except that you:

  • Download the previous NIS v21 offline installer (currently NIS-ESD-21.6.0.32-EN.exe) from www.norton.com/oldnis in Step 1.
  • Disable Automatic Download of New Version (Settings | Computer | Updates | Automatic Download of New Version | OFF) immediately after NIS v21 is installed in Step 8 (i.e., before you reconnect to the internet and run LiveUpdates to patch to v21.7.0.11) to prevent NIS v21 from accidentally upgrading to v22.

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32-bit Vista Home Premium SP2 * Firefox v47.0 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos0

Re: ccsvchst.exe problem

Hi CBR44,

3 cents:

1. restarting yr router won't address the high CPU usage issue here.

2. the following links would provide U with additional tips:

3. You can consider reinstalling yr Windows, as...

(you have) very little additional software (installed).

 To do so, you can make an original Windows 7 install file using Windows USB/DVD Download Tool

Step 1: Download official Windows 7 Disc Images (ISO Files)

#2: Download, install Windows USB/DVD Download Tool

Guide: http://www.technorms.com/10150/windows-7-usbdvd-tool-create-bootable-usb...

PS: U can get the reinstall of Win 7 done within 30' if you have an i3+ CPU installed.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos1 Stats

Re: ccsvchst.exe problem

20750065:

2. the following links would provide U with additional tips:

3. You can consider reinstalling yr Windows, as...

Hi 20750065:

The high CPU usage for ns.exe recently reported reported by funmi_Bash at Norton Security causing high CPU Usage could be related to the bug in the recently released NS v22.7.0.x product update where full system scans are not terminating correctly on some systems.  See whatfor's thread Norton 22.7.0.76 still full system scan termination problems.

It's more likely that CBR44's high CPU usage by ccSvcHst.exe (a process that only exists in Norton v20.x and older products) is related to the fact that NIS (2011) v18.x was released in late 2010 and is not fully supported by Symantec.  CBR44's NIS v18.7.2.3 is still receiving virus definition updates but several features like Safe Surfing (e.g., Antiphishing, Norton Safe Web, etc.) are probably non-functional.  From the support article Is my Windows XP computer still protected after Microsoft stops supporting it:

"Versions of Norton products older than 22.0 will be supported based on the following guidelines:

  • We will provide virus definition updates for 3 years after the release of each major product version.
  • If you receive virus definition updates for an earlier version currently, you will continue to receive the definition sets that are compatible across all Windows platforms which your Norton product supports."
  • If you require support for an earlier version, you may be required to update to the latest version of the product during the support process.

As a first troubleshooting step I think it would make more sense for CBR44 to try an upgrade to NIS v21.x (or v22.x after a bug fix is released) rather than reinstall their Win 7 OS.
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32-bit Vista Home Premium SP2 * Firefox v47.0 * NIS v21.7.0.11 * MBAM Premium v2.2.1

Kudos0

Re: ccsvchst.exe problem

I have completely removed my original Norton programs and now have a more up-to-date NIS in place, it updates properly, the CPU runs at the sort of level I would expect when the machine is idling and I haven’t lost my account credit.  I don’t think I could ask more than that.

You’ve been very helpful for which I am most grateful.

Regards

CBR44

Kudos0

Re: ccsvchst.exe problem

Hi CBR44:

Thanks for the feedback, and post back if you encounter any issues.  After the upgrade you might find that your Norton product has scheduled a few initial housekeeping tasks (e.g. a Full System scan) and you might see high CPU consumption from nis.exe (not the ccSvcHst.exe you're used to seeing) during system idles for a few days until those background tasks have run to completion. If you haven't already done so you might also want to disable Norton's disk defragmenter (a.k.a. Insight Optimizer) to reduce the system resources consumed by NIS during system idles and just let your built-in Windows Disk Defragmenter handle your disk defrags.

Symantec is in the process of phasing out older Norton products like NAV, NIS and N360 and replacing them with their new Norton Security (NS) product line.  For now Symantec is allowing users to extend their NAV/NIS/N360 (3-PC, 1-Year) licenses via automatic renewal but you're probably paying top dollar for the convenience.  The new NS product line is multi-device (PCs, Macs, smartphones, and tablets) and the NS Deluxe (5 devices) and NS Premium (10 devices plus Backup) might be a better choice for you when you renew next year.  See www.norton.com/products and the product comparison chart in the support article Comparison between the various Norton products and their features that compares NAV/NIS/N360 to the newer NS line of products.

If you're happy with your NIS product there is an alternate way to extend your annual subscription that might be less expensive than automatic renewal.  This year I purchased a cheap boxed 10-device NS Deluxe on sale at Staples and a few days before my NIS v21.7.0.11 subscription expired I contacted Norton Customer Service via Live Chat at www.norton.com/chat.  I didn't want to upgrade to the latest v22 product line so the support rep simply added 365 days to my NIS (3-PC, 1-Year) subscription and voided the NS Deluxe product key.  Symantec employee Tony Weiss posted about this option to renew older products like NAV/NIS/N360 with product keys from NS products with similar features in frzhoc's thread Norton 360 vs Norton Security, so this might be another way to save a bit of money - assuming Symantec continues to support NIS next year.
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32-bit Vista Home Premium SP2 * Firefox v47.0 * NIS v21.7.0.11 * MBAM Premium v2.2.1

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