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Kudos0

changing login account email address

Hi, I need to change my login email address for Norton Security. If I do that do the devices (laptops and phone) I'm currently logged into with my old email address magically swap over or will they make me login again? Thanks, David

Replies

Kudos0

Re: changing login account email address

Comment removed by me.  Sorry misunderstood the question.

Kudos0

Re: changing login account email address

They may continue to function properly until the app has some reason to need to 'phone home'. At that time you would be prompted to sign in. Then you would just sign in using the new credentials.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: changing login account email address

OK... worked on the laptops... but on the phone NMS is still showing me as logged in under my old email address. How do I sign out and sign in on the phone? Thanks, David
Kudos0

Re: changing login account email address

You could just wait until NMS is looking for a login.

Or you can force the issue by clearing the NMS data. Go into the Norton Mobile Security, NMS app settings. Tap on the 3 bars at the top left of the NMS screen and tap on Settings. Scroll down to the Anti Theft section and turn off the Device Administrator setting.  Now go to Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the device and turn the Device Administrator setting back on. This will reset your NMS to a trial version. To get the full version back, open the NMS app, tap on the 3 bars at the top left, then tap Sign In. Enter your Norton Account information and you should have the full version again.

You will have to go through the app to re enable each of the features. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: changing login account email address

I think I'll go with the first option! I don't know how often it phones home but worst case it'll need to in a few weeks as I'll need to rattle in a new licence for the coming year. Thanks for your help. Cheers, David
Kudos0

Re: changing login account email address

The worst that would happen is that your device would switch to the trial version. Just keep an eye on any of the functions that look like they may have been disabled and that will clue you in to needing to sign in again. 

Things happen. Export/Backup your Norton Password Manager data.

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