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Kudos0

Chat Transcript

Norton Chat has an option at the top of the window to enter and email address to revive a transcript of the chat.  I have complete this in several chats, including one today, but have never received a transcript.

Replies

Kudos0

Re: Chat Transcript

fwiw ~ At the bottom of the Chat windows before you close and after you prompt for email of Chat.  Do you find ~ info: Your chat transcript will be sent to xxxxxatxxxxdotxxx at the end of your chat.
fwiw ~ I copy/paste Chat session email to myself along with entering email to receive Chat
Sorry, no idea how to resolve your issue. 
Just info to let you know email Chat works for me. fwiw
I imagine if you noted session ID.  You may be able to request emailing.  Even without session ID.  Chat should be able to find your records and re/send email Chat session(s).    Maybe?

Kudos0

Re: Chat Transcript

I get no such message at the end of the chat.

Kudos0

Re: Chat Transcript

All I can comment is...with that message at the end...email Chat session arrives within < 1min

Kudos0

Re: Chat Transcript

What link were you using to reach Chat in the first place?

[Edit - just trying to check that it was the normal official Norton Chat link.]

Mike
Kudos0

Re: Chat Transcript

Yes, it is the link available from the Norton Account page.

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