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Kudos0

CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

WINDOWS 10 1909 [edit by admin]
CHROME 
GOOGLE
All updates up-to-date including NORTON.
Problem - have safe search installed on chrome but searching using Google Norton has stopped flagging safe (green tick) and bad sites (Black ?). OK on Norton Safe Search. Have powered off/on and cleared cookies etc.  Only began doing this in last 6 hours.

Can anyone please let me know how to get the green ticks back.

Replies

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Liveupdate run. Chrome reloaded. Still no green icons.

Your message may have been cropped. Do I need to reinstall Norton ?

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Found that thread. No nstructions visible just part screenshots that do iclude the icon. 

  I still do not see the icons when searching on Google on Chrome and Edge.

Do I need to uninstall Norton from everything ? If so how ?

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

I have run NRnR to uninstall then reinstall Norton.

I then ran liveupdare until all updates and a patch were installed. Chrome was then loaded and updated.Version 78.0.3904.108.

Tried using google search on Chrome again but the green ticks were still absent.. 

Any ideas on what my next step should be ?

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Without being logged in to google the green icons came back. closed chrome. loaded chrome.

Logged into google, tried a search - green icons missing as before.

https://community.norton.com/en/comment/8256721#comment-8256721

...from your report ... issue is related to logged in to Google ? 

I'm signed into my Gmail webmail account.  I'm not signed in to Google account. 

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Let me add my five cents' worth: everything was fine in the "green ticks" department during Google.com searches using IE11 and/or Chrome browsers, until - NIS LiveUpdate installed a 'NCG product update' on my PCs this morning.  Since then, the green ticks have disappeared in IE, but do show up using Google Chrome.   (I do NOT have a Google account.)  This happened on two PCs, both running Win8.1.   A number of reboots was no help.

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

I was logged into gmail - sorry my misunderstanding

I reinstalled Norton this afternoon. No difference .

I then contacted Norton CHAT. They had a look at my system. Reloaded Chrome and added axtensions - still the same problem.when logged into gmail account.  Agent says it is a Chrome problem. It was not cured on last nights Chrome update to 78.0.3904.108. i'll keep an eye on it and report back after next Chrome update.

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Internet Explorer 11.418.18362.0

Chrome 78.0.3904.108

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

EDGE with Safe Web enabled = no green ticks or ? at all.

IE with SAFE WEB enabled = no green ticks or ? at all

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

RWB-norton:

EDGE with Safe Web enabled = no green ticks or ? at all.

IE with SAFE WEB enabled = no green ticks or ? at all

Norton Safe Web extension supports Search results annotation for Google/Yahoo/Bing on Chrome browser alone.

For Firefox/Edge/Safari browsers, we don't offer the search annotation on Google/Yahoo/Bing, but our extension will continue to offer below features on Firefox/Edge/Safari.

 1. Protection from Sites with threats

 2. Antiphishing protection

https://community.norton.com/en/comment/8020841#comment-8020841 

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Liveupdate run. Patch installed. Still no annotations next to results when logged into Gmail account and performing google searches. Safe Search searches and google searches (not logged into anuy account) do work correctly showing annotations as expected..

Norton agent reinstalled chrome etc yesterday. Waiting now for an update/patch for Chrome.

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Um, did Norton mention annotation issue related to W10 1909 ? or Chrome ?

I'm not seeing annotation issue with W10 1903.

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

The agent did not mention. He only checked CHROM but did reckon it was a CHROME problem.

If it works with 1903 my choice is to rollback to 1903 or wait for WINDOWS/CHROME/NORTON patch.

Kudos1 Stats

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Thanks, just for related feedback.

Norton Safe Web extension 3.10.2.1 renders search annotations, for me, at this time.

Chrome 78.0.3904.108
W10 1903 (18362.418)

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

CHROME and Norton safe web versions match. Only big difference is i am using W10 1909  10.0.18363 build 18363 

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Another example of why I delay my Win 10 'feature' updates. I'll let others do the testing. I'm getting too old to take the time to help beta test the OS versions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Latest here: got a (surprise/major: 100+ MB) update to my NIS 'NGC Engine' this morning (Norton: are you listening?  For the umpteenth time: a major update with no notifications in the Norton Product Update announcements by the time the update was distributed; what has changed??) .   After the update: the "green ticks" are back in Internet Explorer...!  (Google Chrome had retained the green ticks all the time.)

Win8.1-64

Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Hello

I see Annotations using the latest Chrome version and using Windows 10 64 bits version 1909.  I am signed into my Google account.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Now i am stumped. 

CHROME and Norton were refreshed by the Norton Agent..

The green ticks, red crosses and black question marks are visible when i am not logged into gmail account. 

There may be an update to Windows 10 1909 tomorrow. 

Kudos1 Stats

Re: CHROME GOOGLE - GREEN TICKS MISSING FROM SEARCHES

Either Norton liveupdate or Chrome update ( still the same version number 78.0.3904.108 ) overnight has reenabled the icons.

I created another GMAIL account - that had the icons. Went back to the problematic account and that still did not work. I did give my toolbar a clean out while i was at it. Powered off and was pleasently surprised this morning to see the icons back again on the old account.

Many thanks to all who have helped resolve this niggle,

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