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Kudos0

Chrome V60 and Norton Toolbar missing

This is driving me insane! Not only have I lost the toolbar, but logging in online gives me a perpetual flashing screen. I no longer have access to my Norton Vault. Thus I no longer have access to most of the webpages I need to access.

I've tried the various solutions Norton recommend for both problems. NOTHING works. 

HELP!!!

Replies

Kudos0

Re: Chrome V60 and Norton Toolbar missing

Bizzarely, both problems have now resolved themselves. The flashing page continued for another 2 mins, then mysteriously stopped flashing and opened the vault correctly. The only thing I did in the meantime was to reset up the toolbar in Explorer. (Reinstalling Norton IS dropped the toolbar from both browsers)

The taskbar in Chrome was more interesting. I cut some of the options on the favourites bar, tidying up. After the 4th or 5th cut, the Norton Bar popped back up. It has done this before, so I'll hold off saying it's a permanent fix.

I have my fingers crossed now, but this may help someone else with a similar problem. 

Kudos0

Re: Chrome V60 and Norton Toolbar missing

I spoke too soon! I close and reopened Chrome, and both problems are back. Well I still have a Norton Toolbar, but no vault option. I also now have no toolbar in Explorer either, so again, no access to my logins.

I'm guessing the problem is intermittent, but I can't work like this. If I can't find a permanent solution, I'll have to reconsider renewing my Norton sub. A shame as I've used Norton for over 10 years. 

Kudos0

Re: Chrome V60 and Norton Toolbar missing

In Chrome, as long as the ID Safe extension is enabled, you should see the little grey ID Safe icon at the right of the Chrome address bar. What happens when you click on that? Any error messages?

When you say you reinstalled Norton IS, are you referring to the stand alone ID Safe, or the ID Safe extension in Chrome? 

Things happen. Export/Backup your Norton Password Manager data.

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