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Kudos0

Chrome will not load Norton extensions after installing Norton 360

Chrome will not load Norton extensions after installing Norton 360.

Replies

Kudos1 Stats

Re: Chrome will not load Norton extensions after installing Norton 360

try > run Norton LiveUpdate until no updates + machine Restart (not Shut down).  Repeat.

try > https://searchsafe.norton.com/protect

Kudos0

Re: Chrome will not load Norton extensions after installing Norton 360

bjm_,

Thanks for the quick response!   However, that does not solve my specific issue. 

Your link takes me to a Norton web site that directs me to the Chrome Web Store to install the "Norton Safe Search".  I had Norton Safe Search installed prior to my Norton upgrade to 360.  While on Norton Safe Web it says: " This item has been disabled in Chrome. Enable this item".  When I click on Enable this item, the web page repaints, and I still get the message: "This item has been disabled in Chrome. Enable this item".

Kudos1 Stats

Re: Chrome will not load Norton extensions after installing Norton 360

What error message are you getting?

What extension(s) are you trying to install? 

Are you installing from Chrome's Extensions feature or from your Norton 360?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Chrome will not load Norton extensions after installing Norton 360

What Norton extension are you trying to install.

Maybe, remove and reinstall Norton extension.

Kudos0

Re: Chrome will not load Norton extensions after installing Norton 360

Peterweb,

What error message are you getting?

  • Norton Safe Web has crashed.  Click this baloon to reload the extension.
  • Norton Safe Search has crashed.  Click this baloon to reload the extension.
  • I also tried to reload the extensions from the chrome web store with no luck.  The web page re-paints but the extension does not load.

What extension(s) are you trying to install? 

  • Norton Safe Search
  • Norton Safe Web

Are you installing from Chrome's Extensions feature or from your Norton 360?

  • I tried both.
  • The strange thing is that even going through the login promp to get into my norton account will cause chrome to crush that page and give me an error : "Aw snap! Something went wrong when displaying this page."
Kudos0

Re: Chrome will not load Norton extensions after installing Norton 360

Accepted Solution
Kudos1 Stats

Re: Chrome will not load Norton extensions after installing Norton 360

Well, I tried the following and it resolved my issue.

I went to Windows 10 - settings - Apps and changed the default browser to Edge.  The 360 extensions worked on Edge.  Went back to Chrome by changing the default browser to Chrome.  Back to the problem I had - no Norton extensions would load on Chrome.

Change my default browser back to Edge.

I did a Restart on Windows 10.

Changed the default browser to Chrome.

All is well now.

Maybe it was just the restart that did it... 

Thank you to bjm_ and peterweb for the quick responses to help me out!!!!

Kudos0

Re: Chrome will not load Norton extensions after installing Norton 360

You are welcome.

Glad you found a solution. My guess is it was the system restart getting everything in line again.

Things happen. Export/Backup your Norton Password Manager data.

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