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Coments and cuestions about norton
I have some coments about your product, I have to tell you I feel very happy whith this. I really think norton give to users that what we want in an security solution. The 24/7 chat are wonderful. The agents are kindly and profesional. In the past i post a complain and i recive second level support and feel very good I feel i recive the best asistence.
I recently crash my sistem testing programs and when i have to reinstall I ask me Norton or the competence?
I see some companies who try to make money installing or removing viruses remotely (some of the competence). Norton asistence cover it for free and offer to us the virus free guarantee. I think the companies not have to ask money to remove viruses or to install and configure product.
I have some cuestions and suggestions to you.
1.- In norton product is dificult manage quarintine I like to have one windows here i can see the quarintined items
2 What are the direrence between the pirshing protecion offered by norton dns and norton safe search? dont you think norton must have the option to changue dns?
3 What does norton insigth scan? I dont understand. It check all files on my machine and check their reputation and then exclude from full scans or quick scans? In what cases i have to use it?
4 In USA and in Spáin is easy to acces to support in forum and chat but in mexico is relative dificult . I like in norton interface a buton to run diagnostic tool, to chat whith a agent or post in forum.
5. I _I want to know what exactly check norton diagnostic tool (In interface you go to suport and norton check installation and another things ) I can not see what that tool check and i am curious The mensajes pass to quick- (Norton Security main interface _Help and then support) .
Sorry my bad english
I hope you take in count my suggestions and answer me especially in the cuestion number five