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Kudos0

computer crashes when running full scan

My computer crashes everytime i attempt to run a full scan. Last time I called support they told I had to upgrade to the latest Norton version to solve the problem. I upgraded but the computer keeps crashing. 

i am running Windows 10 pro version 1803 (OS build 17134.799)

and Norton Security Online v 22.17.2.46

thanks,

Labels: Virus Scan

Replies

Kudos0

Re: computer crashes when running full scan

Please try to update Display drivers on your computer.
Kudos0

Re: computer crashes when running full scan

Hello miguelm. Can you give us an error code to validate (if any are present). If you can alternately get a screenshot via another device please post it for review. Here are the instructions for posting screenshots into your posts.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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