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Kudos0

Computer running slow after installing Norton

Dell Inspiron, Windows 7, Norton Internet Security, Mal-Warebytes. Computer stays off Internet except when I temporarily need to surf/read emails. Unable to update to 10 because the CPUs stay full. This computer ran flawlessly for several years until Norton changed its software to only scan while online.

Originally, I did everything to remove all viruses and malware. The computer was super slow and would freeze if I tried to open any program (offline). The CPU usage graph shows nothing unusual running, only the minimal system usage.

This all started with Norton not downloading its updates.

Over several months, the computer was scanned and rescanned in all user accounts as well as safe mode (online and offline). Nothing helped. In safe mode, the computer ran more quickly suggesting the issue only runs in regular mode.

My IT guy thought the memory might be bad and replaced/upgraded the memory to try and increase speed. No help.

Eventually I used a system image to restore the computer. It ran like a top... UNTIL I reinstalled Norton.

The computer had been offline until I downloaded Norton and started the initial scan. Now it's back to the exact same condition.

I would like to wipe it but am not able to aquire a system disc. Plus, if I try to reinstall Office, I was told that I have to uninstall it online on order to reinstall it because the limited number of uses has been filled. Not sure if I have all the other program discs.

Labels: Auto-Protect

Replies

Kudos0

Re: Computer running slow after installing Norton

Forgot to mention, Also used Norton Power Eraser
Kudos0

Re: Computer running slow after installing Norton

Cats Meow, if upgrading to Windows 10 is what you are actually wanting to do I can assist you. I will send you a link to get the upgrade for totally FREE. Check your messages for your account here on the forums after following these recommended steps.

First - Make sure the use account you are using is an Admin account. Norton requires that to adjust settings, remove or reinstall the software.

Second - If you have not set Malwarebytes in your Norton scans exclusion list that is more than likely the cause of your system running amuck. For the record Norton Antiviral suites do NOT scan online only. The software CAN be told to scan your system at "idle time" meaning when its sitting powered on and not in use by anyone. I'm not sure but that may be what you are referring to. UNINSTALL or set the exclusion for Malwarebytes in your Norton settings or have your techie do that for you. Reboot the system and run live updates until there are no updates available. Check your system performance one again.

Thirdly - If you upgrade to Windows your office install should stay in place. As a suggestion download and run this nifty little program. When it has completed it will open the results in your browser and list all the hardware and software with the software installation keys, you can save it to your desktop or removable USB drive for future use.

https://www.belarc.com/products_belarc_advisor

Having done this and your computer is still not doing well. Uninstall Malwarebytes and reboot. Get the download file in the message I sent to you. My suggestion is to download the upgrade installer and run it with a WIRED connection vice wireless since it will complete much faster.

Please let us know how you made out with this and your results.

Cheers,

 SoulAsylum

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: Computer running slow after installing Norton

Thanks, SoulAsylum.

Eventually, I would like to upgrade that computer to Windows 10, but I need to get this issue resolved so the CPUs will be able to take the traffic/load.

Norton was originally set up to allow Malware bytes. Each time I have tried to scan offline, a message said that the scan was limited and incomplete. As far as “idle time” this computer stays off when not in use, especially since it takes an hour just to register one click.

Thanks for the info about Office during a Windows upgrade. Unfortunately, I was referring to wiping the computer and starting all over with Windows 7 before upgrading to 10. This seems to be needed because the issue is not getting resolved.

I really appreciate your advice. Once I am able to get this computer running properly, I will be able to follow it.

Until then, do you have any suggestions about how to find what is bogging down my CPU? Whatever it is, is running in the background, not showing up on the CPU usage chart and seems to be dormant in Safe Mode.

Kudos0

Re: Computer running slow after installing Norton

Replied to your PM. Check your inbox Cats Meow.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: Computer running slow after installing Norton

FYI!! Patch version has been release for Norton products. Get it via live updates when you can.

https://community.norton.com/en/blogs/product-update-announcements/norton-22101-product-update-available-now

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: Computer running slow after installing Norton

Cats Meow Following up to see how you made out and if you need further assistance.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00

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