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Kudos0

Converting online vault

I am using NS 22.7.1.32 on Win 10 1067 and wanting to revert back from an online vault to a local on my desktop pc for banking and an online vault for less important sites. Using Elsewhere’s Retaining your Local Vault thread  I pasted an empty IDDStor2.dat from my son’s pc to my required folder, re-enabled Tamper Protection, logged off the user account, back on again and even restarted the pc. Opening the vault on IE11 the vault screen is not offering Open Cloud Vault or Open Local Vault, so I presume I don't appear to have both vaults. The vault password to open is that of my online vault and not that of my son’s. Any clues please..

Replies

Kudos0

Re: Converting online vault

I think you need an IDDStor2.dat file that is populated with logins. That is the intent of elsewhere's thread.

Did you look for the files existing on your own computer?

Did you read through the majority of elsewhere's thread? There were some clarifications in later posts that made the difference between the process working or not. One of my posts is an example. see   https://community.norton.com/en/comment/6245461#comment-6245461

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Converting online vault

As peterweb stated - you must have a IDDStor2.dat file on a system that had a Local Vault in the past.

There was some conversation regarding passwords in elsewhere's thread:

My Password question
https://community.norton.com/en/comment/6135571#comment-6135571


PhoneMan's answer:

https://community.norton.com/en/comment/6135681#comment-6135681

The following may also prove helpful in trying to locate your IDDStor2.dat file and using it to obtain your ID safe Data:

https://community.norton.com/en/comment/6107381#comment-6107381

Kudos0

Re: Converting online vault

Thanks Guys for your suggestions. Before attempting the restoration of a local vault my IdentitySafeDataStore\S-1-5-21 … folder already contained a sub folder of my online vault favicons and a dat file bearing the same name (except for some hyphens) as the favicon folder. Is this correct, as on completion of the procedure there would be two dat files. Is this what having a local and online vault is supposed to look like.

I followed Elsewhere's Retaining Your Local Vault procedure to a T, but only copied over just the IDDStor2.dat as he intimated.

As far as I recall my son did not have his local vault open when he created his IDDStor2.dat for me – he left one login on the vault for me so it wasn’t empty. He is going to redo another copy of the file for me to try again. Would it be better if he created a new windows user account on his pc for me, would that have the ability to create its own local vault and IDDStor2.dat file – if so where would that file be located.

I have won two battles – the online vault works on my IPad and Firefox 48, just one left for the war.

Kudos0

Re: Converting online vault

Would it be better if he created a new windows user account on his pc for me, would that have the ability to create its own local vault and IDDStor2.dat file – if so where would that file be located.

 No. That is the whole point of the work around. You can no longer create a local vault.

I followed Elsewhere's Retaining Your Local Vault procedure to a T, but only copied over just the IDDStor2.dat as he intimated.

He did not say to just copy the one file. " In the folder above, paste the following three items that you saved earlier from the USB drive or network location:

bcd9d034b0734a60b5e46159d5a75b01
IDDStor2.dat
IDDStor2.dat.bak
"

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Converting online vault

After disabling the Norton Tamper Protection, pasting the 3 items described and close/ reopen the windows user account, on opening the Identity Safe via the Identity tab of Norton Security I still only obtain the same old view of my online vault with its password hint,. I do not get offered Open Cloud Vault or Open Local Vault. I will obtain another copy of the 3 items and try again.

Kudos0

Re: Converting online vault

You may have to start again, like I did. Follow the procedure exactly, as in uninstall Norton, install Norton but do not open the vault. Then make sure you have the files copied to the right folder, the one with the latest file creation dates.

I have done this 3 times on 3 different computers and it has worked every time. You just have to pay attention to the little details.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Converting online vault

I obtained a fresh folder and IDDStor2 files with one saved login, disabled the Norton Tamper Protection, copied the 3 items to the S-1-15-21 folder which now contains 2 subfolders and 3 files, enabled the Tamper Protection, logged out of Windows user account then logged back in.. I opened up NS via the system tray (it took its normal time) but only the online vault was showing. I restarted the pc then tried opening NS via the system tray icon, nothing, so tried the NS Desktop icon, again nothing – waited an excessive length of time then it opened but still no local vault.

Om closing NS it will still not re-open via the system tray but it will from the Desktop, in quick time. I feel like giving up on this, as I cannot see what I am doing incorrectly. Does it point to the folder and files I am being given.

Kudos0

Re: Converting online vault

Actually you only need the IDDStor2.dat file as the other 2 will be created by Norton.

I have never used the Online Vault and having one may be affecting the procedure. 

I have always done it with a clean install of Norton.

Jim  

Accepted Solution
Kudos2 Stats

Re: Converting online vault

Jim

Having an online vault does not affect this work around.

Paul

Did you do a fresh install of NS before proceeding with the instructions you note in your last post? If you have ever opened the online vault, this workaround will not work. As I noted above, I had to start over again as I had opened the online vault before copying the files.

Uninstall NS and restart your computer. Then install NS and DO NOT try to open any vault. Then move the folders from the instructions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Converting online vault

Guys thanks for all your help – I did not appreciate I had to undertake a fresh install of NS. It finally worked and I now have both local and online vaults, but not without further agony. You Fighters will know this already but for those reading this thread and wanting to achieve what I have done when uninstalling NS from your pc you will be offered two options:-

1. I plan to reinstall a Norton product, leave settings behind.

2. Please remove all data.

choose the second option for the process to work.

My War is won. Kudos to peterweb from across the pond. I’ll keep looking in from time to time – you guys have a great community.

Kudos0

Re: Converting online vault

Glad you were finally able to get it.

Nothing worthwhile is easy.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Converting online vault

Glad you got it working.

Thanks for the information on the uninstalling NS process that worked for you.

It will be a help to others in the future.

Jim 

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