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Kudos0

Could not retrieve files when a computer was stolen

I recently had my laptop stolen.   My backup was showing as working on that computer.   But, when I went to retrieve my files the person in customer support could not find them ( he seemed to know what he was doing and was a nice guy).  He said that the files must have been backing up on the C drive of the computer and NOT the Norton servers.   Are you kidding me?   Seems to me the default would be the Norton servers for the backup and it would not allow backup on the same computer.    Major problem for me......this will likely cause me to use another backup service and then pick a cheaper virus protection resource when my renewal comes up.    UGH

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Kudos0

Re: Could not retrieve files when a computer was stolen

Hi there,

were you using Norton Online Backup? If so, this page would fix your issue - yet correct log-in data will be required.

And, if you're still using Norton 360 v3, try these steps: 

go to the Norton Backup Drive under My Computer. From here you can select Secure Online Storage and this will contain all of the data that has been backed up in your backup set.

And this page helps you choose a backup location like a pro.

  • Secure Online Storage (highly recommended)
  • C: (Local Fixed Disk)
  • Other internal or external drive
  • ...

Moreover, I kindly recommend that you keep an eye on NEW Norton Security when it comes to the old Norton 360. E.G., you may get this official "Online Offer" (up to $80 off)‎.

For more info, you may rechat with Norton Support. Sorry for any inconvenience caused.

Please post back if this or any other comment solves your problem. THX...

Last but not least, plz beware of the below two risky services: they are MyPC Backup & its variations; MegaBackup. And beware of SpyHunter.

use another backup service and then pick a cheaper virus protection resource

You may read more info re Star Malware Protection Technologies, Symantec SONAR protection and alike.

Thanks and take care... :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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