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Kudos0

Credit card numbers less than 16 digits

I'm trying to save a store credit card in the cards section of identity safe.  It only has 10 digits and I keep getting an error saying the information is incorrect.  It seems rather stupid and is frustrating that it won't accept anything other than 16 digits.  Is there a way around this?

Replies

Kudos0

Re: Credit card numbers less than 16 digits

I just tried to enter a credit card with only 10 digits, and as you found, Identity Safe will not accept this.

What card company are you trying to enter?

Are you sure there are not a couple of digits just printed on the card before the raised numbers? Just trying to diagnose the problem.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Credit card numbers less than 16 digits

It's a store credit card for Target that I was trying to enter.  I do know that several other stores that use less than 16 digits.

Kudos0

Re: Credit card numbers less than 16 digits

I'll check with my colleagues to see if I can get an answer for you.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Credit card numbers less than 16 digits

Hi,

Identity safe "Card" section will allow you to save the card only if it matches a standard of 16 digitis and this is the how the product suppose to behave when you try to save a card with anything less than 16 digists. However, we really value your suggestion, so please post this a suggestion to our product under Product Suggestions board - https://community.norton.com/t5/Product-Suggestions/bd-p/Suggestions and we will look into it.

Regards,

Prasanna

Kudos0

Re: Credit card numbers less than 16 digits

Update:

If the card type you selec is Visa/Master/AMEX/Discover - Minimum Length accepted is 14 and if you chose option as "Other" its 12.


Regards,

Prasanna

Kudos0

Re: Credit card numbers less than 16 digits

Which still doesn't help because the one I have is only 10.

Kudos0

Re: Credit card numbers less than 16 digits


Msradell wrote:

Which still doesn't help because the one I have is only 10.


One suggestion is to pad the number with zeros. You would have to experiment to see if you need to pad the beginning or the end.

I would try the end first. Then log into a session that requires the entry of the number to see how it gets entered. If that does not work, try the beginning. You don't actually have to buy anything, you can back out of the page after the information gets entered.

This is just a suggestion, with no guarantees it will work.

Please let us know if this works.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Credit card numbers less than 16 digits


peterweb wrote:

Msradell wrote:

Which still doesn't help because the one I have is only 10.


One suggestion is to pad the number with zeros. You would have to experiment to see if you need to pad the beginning or the end.

I would try the end first. Then log into a session that requires the entry of the number to see how it gets entered. If that does not work, try the beginning. You don't actually have to buy anything, you can back out of the page after the information gets entered.

This is just a suggestion, with no guarantees it will work.

Please let us know if this works.


I thought about that but if I do that the Target website won't accept it.  What

Kudos0

Re: Credit card numbers less than 16 digits


Msradell wrote:

peterweb wrote:

Msradell wrote:

Which still doesn't help because the one I have is only 10.


One suggestion is to pad the number with zeros. You would have to experiment to see if you need to pad the beginning or the end.

I would try the end first. Then log into a session that requires the entry of the number to see how it gets entered. If that does not work, try the beginning. You don't actually have to buy anything, you can back out of the page after the information gets entered.

This is just a suggestion, with no guarantees it will work.

Please let us know if this works.


I thought about that but if I do that the Target website won't accept it.  What


Have you tried it, or are you just suspecting it will not work?

My thinking is that if you put the zero's at the end or beginning, when Norton entered the numbers, they would be truncated and only actually enter the digits you need.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Credit card numbers less than 16 digits


peterweb wrote:

Msradell wrote:

peterweb wrote:

Msradell wrote:

Which still doesn't help because the one I have is only 10.


One suggestion is to pad the number with zeros. You would have to experiment to see if you need to pad the beginning or the end.

I would try the end first. Then log into a session that requires the entry of the number to see how it gets entered. If that does not work, try the beginning. You don't actually have to buy anything, you can back out of the page after the information gets entered.

This is just a suggestion, with no guarantees it will work.

Please let us know if this works.


I thought about that but if I do that the Target website won't accept it.  What


Have you tried it, or are you just suspecting it will not work?

My thinking is that if you put the zero's at the end or beginning, when Norton entered the numbers, they would be truncated and only actually enter the digits you need.


I've tried it and it works as far as the vault is concerned but not on the Target website.  I tried having them before and after the required numbers.

Kudos0

Re: Credit card numbers less than 16 digits

OK. Thanks for trying.

Not a fix, but you could still pad with the zeros, and manually remove them after the page is loaded. May still be less work than entering the whole thing manually.

Things happen. Export/Backup your Norton Password Manager data.

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