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Kudos0

Credo Reference site is being blocked by Norton

I'm with the online reference company Credo Reference (domain credoreference.com) and our site has been blocked by Norton. We initiated an investigation but it looks like it can take up to two weeks to resolve, and we have customers complaining! We have over two thousand paying customers in the library industry and have been in business for over 10 years, so I'm hoping that you will see we're not a spam site and unblock us. This is our site in unclickable format for review:

https :// search. credoreference. com

Thank you @floplot for the help in posting!

Replies

Kudos0

Re: Credo Reference site is being blocked by Norton

Hello Laina Lomina

Welcome to the Norton Community Forum

Please register with Safe Web.

http://safeweb.norton.com/help/site_owners

 
Please place Meta Tag in your next post

Once I have that, I can then get your site verified

Can you remove this from your site or get a secured connection?

http  blog.credoreference.    com/e1t/sc2/MmZ-8yj_gyfW6bsmsJ6Fj_jxW7tJp9r7rG6sDW1kcXgN7Y25WMdBzP8Q04

According to your Safe Web report, that is what is causing the problem.

Please do get me the Meta Tag and then I can ask the Safe Web Team to re-evaluate the site also. I can then send it in and it shouldn't take 2 weeks.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Credo Reference site is being blocked by Norton

Hi @floplot ,

Thanks for your help! I have a couple questions about your response.

I actually did the HTML confirmation, as described in the verification instructions (screenshot below). The html file is indeed at the link listed, https ://search. credoreference. com/nortonsw_23ed5b50-2c5b-0.html. Is this no longer a valid way to verify the site?

The second question: Thank you so much for the link! We took a look at the blog site, but we're having trouble finding where that link is to remove it. The closest we found was http ://blog. credoreference. com/spotlighting-great-content-with-topic-pages-1512058809442, which has a link to the same page, but a different url. Is that the correct one? Or if not, is there any chance that the report contains the source url where the problem is housed?

Thanks!

Kudos1 Stats

Re: Credo Reference site is being blocked by Norton

Hello Laina Lomina

The HTML file is fine for getting your site verified. I can tell them to check your post for it. As far as your second question, I don't know. I just copied what it had in your report. I'm not a Symantec Employee. I do help them out though. I will have to leave that for the Safe Web Team to answer. I can't access malicious sites.

Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EDT.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: Credo Reference site is being blocked by Norton

Hi Laina Lomina

We have manually analyzed your site 'credoreference.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=credoreference.com

Cops

Kudos0

Re: Credo Reference site is being blocked by Norton

Hi @floplot and @Console_Ops,

Thank you so much for all of your help! I appreciate your work to get the site verified, and for the manual analysis respectively. I think we're now all set.

Thanks again!

Kudos1 Stats

Re: Credo Reference site is being blocked by Norton

Hello Laina Lomina

Good Luck with your website. Since your issue is now solved, could you please pick the post that solved your issue? You can mark it as solved by clicking on Mark As Solved located on the bottom of each post.

You are very welcome.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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