• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Cursor problem with New Toolbar

Whenever I click on the Vault or the three new dots for settings, my cursor becomes practically unusable. Is this part of the new and improved Toolbar or will it be fixed.

Not everything that can be counted counts, and not everything that counts can be counted.-Albert Einstein-

Replies

Kudos0

Re: Cursor problem with New Toolbar


notusedupyet wrote:

Whenever I click on the Vault or the three new dots for settings, my cursor becomes practically unusable. Is this part of the new and improved Toolbar or will it be fixed.


Are you getting the spinning circle indication (like you see when it is working and staying busy)?  As if it is trying to do something, but taking it's tmie doing it?  How long does it last - just trying tio visualize what you are experiencing.

Kudos0

Re: Cursor problem with New Toolbar

No , with the slightest movement the cursor jumps around the screemseveral inches or more, it takes some time to get it to stop on the selection you desire.

Not everything that can be counted counts, and not everything that counts can be counted.-Albert Einstein-
Kudos0

Re: Cursor problem with New Toolbar


notusedupyet wrote:

No , with the slightest movement the cursor jumps around the screemseveral inches or more, it takes some time to get it to stop on the selection you desire.


Thanks for the info, I do not have the 21.2 update yet - but perhaps someone with the update can help you - I'll flag a couple of Guru's to have them look at this thread.  @Krusty13   @peterweb 

Perhaps knowing the browser you are using may help them assist you.

Kudos0

Re: Cursor problem with New Toolbar

Hi notusedupyet,

That is an odd one indeed!

I haven't seen that but my experience with v21.2 is that sometimes the Safe Web button, VAULT IS OPEN button and the new three dots settings panel sometimes become unresponsive.  Closing Firefox and re-opening it seems to fix that.

It might help if you tell us which browser you see this behaviour on and also your operating system.

Thanks!

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Cursor problem with New Toolbar

As Krusty13 says, I have not seen the issue you are seeing with the cursor freezing. I do see the same issue as Krusty13, where the buttons just become inactive.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.