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Kudos0

dark web app not working

on my Norton there a link to activate dark web monitoring

but after I sign in I go here.

https://my.norton.com/extspa/dwm?redirectUrl=%2Ferror#/error

I got Norton 360 that I just renewed

Replies

Kudos0

Re: dark web app not working

Hello Joe. That feature in N360 is tied to having to sign up for LifeLock. You should be asked to sign into your Norton account as the link you provided shows. Once logged in you should see the screen below where you can add your information. Did your install also include LifeLock? Here is some basic information.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: dark web app not working

yes i did sign up. 3 month ago

and got a good report on the lifelock

I add phone, ssn and driver license when I upgraded for $3 dollars more.

Your Norton subscription is bundled with the following:

Norton Identity Protection

Identity Alerts, Identity Theft Restoration, and nonstop global surveillance

ANNUAL SUBSCRIPTION: ACTIVE

RENEWS ON: ‎6‎/‎11‎/‎2020

any way to upload a capture movie screen shot

Kudos0

Re: dark web app not working

The instructions for posting a screenshot into your posts are here. Please ensure you edit out any personally identifiable information from the screenshot before adding it for security measures. On Windows 10 I use the "snip and sketch" tool, save to my desktop then upload the file from there. Hope that helps.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: dark web app not working

at my Norton.com

I get thisafter clicking enroll I get this.

that pic you post does not load .

what to do it fix this?

Kudos0

Re: dark web app not working

I would give support a chat session and see what they say. Clearing your browser cache won't fix the issue since all the other entities appear as they should. Have you tried using a different browser just to verify?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: dark web app not working

yes I use my iPhone .

same results

I will do chat thank for helping

Kudos0

Re: dark web app not working

The web page you are trying to access may utilize programming api's not available in mobile browsers. Try setting up the monitoring from a PC,

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: dark web app not working

thanks peter

i tried IE-edge and last chrome on my windows 10 pc.

same error

Kudos0

Re: dark web app not working

Try disabling any ad blocker extensions you may have in your browsers. I have found that some functions on Norton.com pages do not function properly with my AdBlock Plus enabled. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: dark web app not working

Hi Joefo,

Thanks for bringing up this issue to our notice. The concerned team has been notified.

Thanks,

Christy.

Kudos0

Re: dark web app not working

thanks Christy

so far still the same

I think the upgrade I did was missing parts but the start the new year next week may fix it.

Kudos0

Re: dark web app not working

June 24 update

still not working

got a email from lifelock.  they want us back but only thing that works is buying it.

I should have it with my Norton 360

Kudos0

Re: dark web app not working

Thanks Joefo for the update. I have messaged you in inbox. Could you please have a look at it.

Thanks,

Christy.

Accepted Solution
Kudos0

Re: dark web app not working

Hello Joefo,

This issue is fixed. Kindly check and revert back.

Thanks,

Christy

Kudos0

Re: dark web app not working

thanks Christy_T

it all fixed