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Darrel Kumnick

I have a problem with Norton 360. When I try to Backup my data files it appears to work fine until it reaches the following file: c:\Program Files\Windows Apps\King.com.CandyCrushSaga_.................  

At that point it either keeps recycling or backs up an enormous amount of files. I had to cancel the backup to stop it.  I tried again and the same happened after I adjusted the files to be downloaded to only basic files.  App files are not included in my selection.

When I tried to delete the problem file I am denied access.

Is it a virus? hopefully there is a simple solution.

Labels: Backup



Re: Darrel Kumnick

Hello Darrel Kumnick and welcome!

I think the problem you are experiencing is because by default, Norton 360/NSBU excludes the following folders from the backup:

  • C:\Program Files\
  • C:\ProgramData\
  • C:\Users\Public\Music\Sample Music\
  • C:\Users\Public\Pictures\Sample Pictures\
  • C:\Users\Public\Videos\Sample Videos\

It is my understanding that even if you add these system folders manually to the backup set, Norton 360/NSBU will ignore their inclusion during the backup process.

Can you try the backup without including any of these paths and let us know the outcome?

As far as the problem with deleting the problem file, where is the backup destination?  To an external hard drive or Norton Secure Online Storage?  What method are you using to delete the file?


"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Accepted Solution
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Re: Darrel Kumnick

Thanks for responding.

I have solved the problem by deleting the App: Candy Crush Saga, something I would never use anyhow.

I would now like to end or delete this thread. Is that necessary, if so ,how?

I am new to forums as you can probably notice.


Re: Darrel Kumnick

Hi Darrel,

I am very happy to hear you got things resolved!

As far as this thread, the only thing left to do now is to mark which post solved your problem.  In this case, your latest post, "I have solved the problem by deleting the App..." appears to be the solution.

If you have any future questions or comments, please feel free to stop back here and start a new topic.

Best Wishes.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow

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