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Data in ID Vault not showing in ID Safe Cloud
Hello Everyone, I NEED YOUR HELP!!
First, let me give you all the specs that are usually asked for. I run a Windows 10 PC; I use Internet Explorer 11. I chose Norton because a Major Telecom company I used to work for uses Norton and I trust their IT people. I have used some form of Norton Security for years, but currently run Norton Security Suite that is provided by my Comcast/ xfinity provider. I have used the Norton Identity Safe for years with the understanding that it was locally tied to my PC. The Norton toolbar with Safe Search and Vault has always worked well. Up until now I have only had 1 user login (which my family shared).
I recently discovered that Norton ID Safe now worked off a Cloud, which would allow me to take my logins with me on my iPhone. Also, I intend to set up separate user logins for my family, each with separate vaults... So, I set it up on my PC, used my Norton login to set up Norton Identity Safe, and AMAZINGLY everything worked. My local Vault (I think that's what its called) showed 200+ total logins/passwords when I looked at it through Norton Security Suite, the toolbar, and the new CLOUD. I did not realize at the time that the Vault was 1 vault (not 2) and was in the cloud. You have to admit it looks like 2 vaults that sync. Being very proud of my none technical self, I decided to go through the (local vault?) and clean out the crap before I exported it. Then I planned to set up the family logins, each with a new Norton Login, so I could import what each person needed.
This is when everything went to crap!!
I removed roughly 50 old logins from my (local) vault leaving 156. I then logged in to the Norton ID Safe cloud AND EVERY LOGIN WAS GONE. ?!?
Over the last few days I have spent a total of at least 8 hours on the phone with Norton Technical Support. I have worked with Tier 1, Tier 2, and Tier 3 support reps. Using log me in, we have rebooted the PC, updated live update, logged in/out of the cloud and the vault, backed up the 156 logins, completely deleted ALL Norton products and reinstalled them, imported back the data to the vault (which I now understand is only 1 not 2), and the Tier 3 rep made some changes to files way beyond my understanding (registry or something in the coding). --- ALL OF THESE STEPS HAVE BEEN DONE MULTIPLE TIMES WITH NO SUCCESS.
My vault still shows all 156 logins and the cloud shows ZERO. I would even at this point input each login individually; but if I did, how would I know it would stay together if I don't know what is causing this. I called in again to support today and they wanted to do ALL this again even though their notes say it did not work, in order to get me to tier 3. No word on if there is a tier 4...
And so I turn to you, My Genus Community-- Does anyone have any ideas what to do when everything has been done correctly and it still does not sync?? is there a mystery setting I have wrong that Norton is unaware of?
Help me, Obi-Wan Kenobi, your my only hope!!
ps -- quotes from www.despair.com these always make me feel better...
Perseverance = The courage to ignore the obvious wisdom of turning back.
Consistency = It's only a virtue if you're not a screw-up.