• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Decrease Storage

How can I decrease the amount of available backup storage?

Replies

Kudos0

Re: Decrease Storage

25GB is included with Premium.  You may decrease amount of available backup storage by using backup storage.  Maybe you want to increase storage.  Buy more backup storage through Norton account.    Note: GB shared between devices under license.

Kudos0

Re: Decrease Storage

I have 157 GB total. I have never used more than 40 GB at any one time. I would like to continue with 50 GB total, to avoid paying for a lot of extra storage that I will not be using.
=
If 25 GB is included with my Premium subscription, I suppose I have signed up for 132 GB more with my Backup subscription. The summary only shows total 157 GB without showing allocation to different "services".
=
I can find a page that lets me INCREASE my backup storage, but I don't see how to DECREASE it.
=
My Backup is due for renewal next month. I suppose I could cancel Backup and re-subscribe with only 25 GB more, but then I would (at least temporarily) lose the currently backed up data and I would have to start over with all the details of my Backup.

Kudos0

Re: Decrease Storage

Accepted Solution
Kudos0

Re: Decrease Storage

Norton Support "chat" assures me that I get 25 GB automatically with my Norton Security Premium subscription and another 25 GB automatically with my Norton Online Backup subscription. And that the other 107 GB is left over from previous Norton subscriptions of various types, and will remain available for my use (e.g. as backup storage) at no extra charge, so long as I keep my Premium and Backup subscriptions active. So I just have to sign up for Automatic Renewal and my 157 GB of storage will go on "forever."
Kudos0

Re: Decrease Storage

This is not necessarily true:  I had 75 GB of secure backup space accumulated over multiple years of renewing Norton.  When I purchased another copy in November from Amazon and put in the key, they added another 25 GB, for a total of 100GB. So I bought one more copy in January directly from Norton, to extend my subscription to over 700 days. Now the shocker:  Instead of adding another 25GB of space, they TOOK AWAY 25GB of space. So now I'm back to 75GB. What does this mean to me?  I will never buy directly from Norton again. This has left a sour taste in my mouth. As a computer guru, I have always recommended Norton, but now I have one negative to report to my customers.  Is this a set policy Norton?  Or was this a mistake? If a mistake, please fix my account so I have my 125GB backup space as expected. I am currently just about out of space, which makes this all the more annoying.

This thread is closed from further comment. Please visit the forum to start a new thread.